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Information Technology Specialist 2 (NY HELPs) - 8020
NYS Office of Information Technology Services
City of Albany (NY)
On-site
USD 66,000 - 86,000
Full time
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Job summary
Join a forward-thinking government agency as an Information Technology Specialist 2, where you'll play a crucial role in maintaining and updating essential technology services. This position involves troubleshooting user authentication issues, resolving complex technical challenges, and ensuring system performance. You'll be part of a dynamic team dedicated to enhancing digital services for New Yorkers. With opportunities for professional development and a supportive work environment, this role is perfect for those passionate about technology and public service. Don't miss the chance to make a meaningful impact in the IT landscape of New York State.
Benefits
Qualifications
- Bachelor's degree with 15 semester credit hours in computer science required.
- Two years of professional experience in IT is acceptable.
Responsibilities
- Troubleshoot incidents related to the Ny.gov ID login system.
- Monitor system performance and proactively identify issues.
- Provide after-hours support as needed.
Skills
Education
Job description
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This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$66,951.00/yr - $85,138.00/yr
Description
Duties Description
Under the direction of an Information Technology Specialist 4 (SG-25) within the Digital Transformation Office, Strategy & Enterprise Architecture, Architecture & Design, the Information Technology Specialist 2 (SG-18), position will be responsible for maintaining and updating critical technology in the Ny.gov ID service.
Specific Duties Include But Are Not Limited To
- Troubleshoot incidents related to the Ny.gov ID login system, including account issues and login failures.
- Resolve user authentication problems and service disruptions by identifying and addressing the root causes.
- Assist with debugging and resolving SAML and OIDC issues for applications integrated with the Ny.gov ID login system.
- Coordinate with Level 1 support to escalate and resolve complex technical issues efficiently.
- Monitor system performance and user reports to proactively identify potential issues and areas for improvement.
- Stop and start services on Linux servers as part of routine maintenance or incident resolution.
- Prepare detailed incident reports and documentation for resolved issues to aid in future troubleshooting and knowledge sharing.
- Support users and application owners by providing guidance and technical expertise on authentication issues.
- Review logs and monitoring tools to track system health and identify anomalies.
- Ensure compliance with security policies and best practices for all authentication-related processes.
- Participate in regular training and development to stay updated on the latest SAML, OIDC, and authentication technologies.
- Provide after-hours support as needed to address urgent issues and maintain system availability.
- Track and update incident tickets in the IT service management system to maintain accurate records of support activities.
Minimum Qualifications
Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher-level degree in any field and one year of experience in information technology;
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Please Note
- Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
- Appointment to this position is not final until all agency approvals have been granted.
Additional Comments
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionScience, Information Technology, and Engineering
- IndustriesIT Services and IT Consulting
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