Information Technology Specialist 2 (NY HELPs) - 8021

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 66,000 - 86,000; Full time

Job summary

An established industry player is seeking an Information Technology Specialist 2 to enhance their digital transformation efforts. In this pivotal role, you will be responsible for maintaining the Ny.gov ID service, troubleshooting user authentication issues, and ensuring system performance. The position offers a generous benefits package and opportunities for professional growth within a supportive environment. If you have a passion for technology and a commitment to excellence, this is the perfect opportunity to make a significant impact in the public sector.

Benefits

Thirteen paid holidays annually

Up to 13 days of paid vacation

Up to 5 days of paid personal leave

Up to 13 days of paid sick leave

Health benefits including dental and vision

NYS Retirement

Deferred Compensation

College Savings Programs

Professional development leave

Qualifications

• Bachelor's degree in computer science or IT experience required.
• Experience with troubleshooting and user authentication.
• Knowledge of SAML and OIDC technologies is a plus.

Responsibilities

• Troubleshoot incidents related to the Ny.gov ID login system.
• Monitor system performance and proactively identify issues.
• Prepare detailed incident reports for future reference.

Skills

Troubleshooting

User Authentication

SAML

OIDC

Linux Server Management

Incident Management

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in any field with IT experience

60 semester credit hours with IT experience

Job description

Join to apply for the Information Technology Specialist 2 (NY HELPs) - 8021 role at NYS Office of Information Technology Services.

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NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,951.00/yr - $85,138.00/yr

Description

Under the direction of an Information Technology Specialist 4 (SG-25) within the Digital Transformation Office, Strategy & Enterprise Architecture, Architecture & Design, the Information Technology Specialist 2 (SG-18) will be responsible for maintaining and updating critical technology in the Ny.gov ID service.

Specific Duties Include But Are Not Limited To

• Troubleshoot incidents related to the Ny.gov ID login system, including account issues and login failures.
• Resolve user authentication problems and service disruptions by identifying and addressing the root causes.
• Assist with debugging and resolving SAML and OIDC issues for applications integrated with the Ny.gov ID login system.
• Coordinate with Level 1 support to escalate and resolve complex technical issues efficiently.
• Monitor system performance and user reports to proactively identify potential issues and areas for improvement.
• Stop and start services on Linux servers as part of routine maintenance or incident resolution.
• Prepare detailed incident reports and documentation for resolved issues to aid in future troubleshooting and knowledge sharing.
• Support users and application owners by providing guidance and technical expertise on authentication issues.
• Review logs and monitoring tools to track system health and identify anomalies.
• Ensure compliance with security policies and best practices for all authentication-related processes.
• Participate in regular training and development to stay updated on the latest SAML, OIDC, and authentication technologies.
• Provide after-hours support as needed to address urgent issues and maintain system availability.
• Track and update incident tickets in the IT service management system to maintain accurate records of support activities.

Qualifications

Minimum Qualifications

Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher-level degree in any field and one year of experience in information technology.

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Additional Comments

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details will be provided if you are selected for an interview.

Positions in New York City will receive an additional $3,400 downstate adjustment location pay; Mid-Hudson positions will receive an additional $1,650.

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which requires no examination but meeting minimum qualifications. After satisfactory performance, the appointment may be converted to permanent non-competitive status.

Employees hired under NY HELPS will, within one year of permanent appointment, have their status converted to competitive without examination, gaining full rights and privileges of competitive class employees.

Benefits

Generous benefits package worth 65% of salary, including:

• Thirteen paid holidays annually
• Up to 13 days of paid vacation
• Up to 5 days of paid personal leave
• Up to 13 days of paid sick leave for PEF
• Up to 3 days of professional development leave

Health benefits include affordable insurance options, dental, and vision at no extra cost. Additional benefits include NYS Retirement, Deferred Compensation, College Savings Programs, PSLF, and more.

The Office of Information Technology Services values diversity and encourages all qualified individuals, including those with disabilities, to apply.