Supervisory Human Resources Specialist (Employee Benefits)

Customs and Border Protection; Washington (District of Columbia); On-site; USD 144,000 - 187,000; Full time

Job summary

Customs and Border Protection in Washington, DC seeks a Supervisory Human Resources Specialist (Employee Benefits) to lead the Retirement and Benefits Advisory Services Branch and manage retirement and benefits counseling, seminars, and processing. You will supervise staff, align policies with DHS requirements, and coordinate with federal partners.

The role reports to the Office of Human Resources Management in DHS and offers a GS-14 salary band with responsibilities spanning policy development,

Responsibilities

• Direct subordinate supervisors and staff responsible for retirement and employee benefits services, including setting performance standards, evaluating performance, resolving grievances, approving selections, identifying training needs, reviewing organizational structure, and ensuring effective management-employee relations.
• Supervising and managing agency-wide retirement and benefits services, including retirement counseling, seminars, annuity estimates, retirement application processing, death benefits counseling, open season campaigns, and benefits-related employee life event processing.
• Coordinating with OPM, DHS, OCHCO, and other agencies to ensure services align with applicable regulations and operational needs.
• Leading development and review of retirement and benefits regulatory guidance, evaluating program compliance and effectiveness, analyzing impacts of legislative or regulatory changes, preparing executive briefings and position papers, responding to complex inquiries, and advising senior leadership on risks, program improvements, and strategic benefits issues.

Skills

Leadership

Policy development

Regulatory guidance

Job description

Supervisory Human Resources Specialist (Employee Benefits)

• Hiring Agency: Customs and Border Protection
• Department: Department of Homeland Security
• Location: Washington, District of Columbia

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, HR Policy and Programs Directorate, Retirement and Benefits Branch, located in Washington, D.C. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

Joining Customs & Border Protection (CBP) will allow you to utilize your expertise and skills leading and managing the Retirements and Benefits Advisory Services Branch (RABAS) as a Branch Chief exercising full personnel management authorities for subordinate supervisors and staff in the administration of retirement and benefits counseling, processing applications, conducting seminars, and managing benefit entitlements.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Typical Work assignments include: Directing subordinate supervisors and staff responsible for retirement and employee benefits services, including setting performance standards, evaluating performance, resolving grievances, approving selections, identifying training needs, reviewing organizational structure, and ensuring effective management-employee relations.

Supervising and managing agency-wide retirement and benefits services, including retirement counseling, seminars, annuity estimates, retirement application processing, death benefits counseling, open season campaigns, and benefits-related employee life event processing. Coordinating with OPM, DHS, OCHCO, and other agencies to ensure services align with applicable regulations and operational needs. Developing policy, ensuring compliance, and advising leadership.

Leading development and review of retirement and benefits regulatory guidance, evaluates program compliance and effectiveness, analyzes impacts of legislative or regulatory changes, prepares executive briefings and position papers, responds to complex inquiries, and advises senior leadership on risks, program improvements, and strategic benefits issues.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.

Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $143913 – 187093/yr.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government