Equal Employment Manager (EEO)

U.S. Customs and Border Protection; Phoenix (AZ); On-site; USD 148,000 - 192,000; Full time

Job summary

Customs & Border Protection (CBP) seeks a senior EEO program leader to direct and evaluate the agency's EEO and complaint-processing activities. The role includes advising senior leaders on complex EEO matters and ensuring compliance with laws and DHS/CBP policies.

The incumbent will supervise subordinates, manage case-files, and coordinate training with a focus on improving program effectiveness. Location options include Washington, NY, SF, LA, and Phoenix.

Qualifications

• Plan, direct, manage and evaluate the agency's Equal Employment Opportunity program and complaint-processing activities.
• Provide authoritative consultation to senior leaders, managers, employees, and stakeholders on complex EEO matters.
• Oversee discrimination complaints from intake and counseling to investigation and resolution.

Responsibilities

• Plan, direct, manage and evaluate the agency's EEO program and complaint-processing activities.
• Provide authoritative consultation to senior leaders, managers, employees, and stakeholders on complex EEO matters.
• Oversee discrimination complaints from intake, counseling, fact-finding, mediation, and case records.

Skills

EEO program management

Stakeholder advising

Discrimination complaint processing

Job description

Please see announcement on USAJOBS for available locations.

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Commissioner, Privacy, Freedom of Information Act and Equal Employment Opportunity. There is (1) vacancy that may be filled in one of the following locations: Washington, DC New York, NY San Francisco, CA Los Angeles, CA Phoenix, AZ Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Duties

In this high-visibility position, the incumbent manages CBP's EEO Field programs through many subordinate EEO supervisors and/or team leads who are responsible for supervising the agency EEO programs. This position starts at a salary of $147,945.00 (GS-15, Step 1) to $192,331.00 (GS-15, Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major duties include: Plan, direct, manage, and evaluate the agency's Equal Employment Opportunity (EEO) program and EEO complaint-processing activities, including counseling, investigations, alternative dispute resolution, adjudication, and related case-management functions. Provide authoritative advice and consultation to senior leaders, managers, supervisors, employees, representatives, attorneys, labor officials, and other stakeholders on complex EEO matters, requirements, complaint status, and resolution options. Ensure EEO complaints and program activities comply with applicable federal laws, regulations, EEOC directives and guidance, DHS policy, and CBP procedures; serve as the agency designee for accepting or dismissing discrimination complaints. Analyze complaint data and program operations to identify trends, recurring issues, and areas requiring management intervention; develop and implement strategies to strengthen program effectiveness, compliance, and equal employment opportunity objectives. Manage subordinate supervisors and staff by establishing priorities, assigning and reviewing work, evaluating performance, overseeing EEO case-file and tracking-system records, coordinating stakeholder engagement, and supporting EEO-related training.

Requirements

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Financial Disclosure is required. Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Managing or leading an equal employment opportunity or workplace discrimination program, including oversight of discrimination complaint-processing activities. Advising senior leaders, managers, employees, employee representatives, attorneys, and other stakeholders on complex workplace discrimination matters, complaint status, resolution options, and employee rights. Reviewing discrimination complaints to determine whether they fall within the organization's complaint process; identifying complaint trends or recurring concerns; and recommending actions to improve compliance and prevent future issues. Overseeing activities related to discrimination complaints, such as intake, counseling, fact-finding, mediation, case resolution, training, executive communications, and case-record or tracking-system management. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/14/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border ...

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional Information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement. Veterans Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link. Peace Corps and VISTA Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance. Other miscellaneous hiring authorities Leadership Training: All newly appointed GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

• 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR
• 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Company Description

Customs & Border Protection (CBP): Securing America's Borders The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a workforce spanning hundreds of occupations. Make an impact; join DHS. Discover a challenging and rewarding career with CBP, the sole organization responsible for securing the nation's borders. At CBP, we: Secure and enforce trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws Screen passengers, vehicles, and shipments entering our country Seize illegal narcotics, vehicles, and agricultural products and prohibited goods. Prevent unauthorized entry into the country Rescue individuals who fall into dangerous conditions traversing our border Connect with us: X: CBP, CBPJobs, CBPHRAsstComm LinkedIn: U.S. Customs and Border Protection Instagram: CBPJobs Facebook: CBP Jobs Threads: CBPJobs CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP at https://www.cbp.gov/about