Supervisory Distribution Analyst

Internal Revenue Service; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Internal Revenue Service in Detroit invites applications for Taxpayer Services roles in TS - CARE-Customer Assistance, Relationship and Education - Correspondence Production Services. The job focuses on coordinating distribution programs, planning and program management to meet organizational objectives within a federal framework.

Qualified candidates will demonstrate experience with performance management, data analysis, and process improvement, and must meet the stated federal requirements

Qualifications

• One year of specialized experience at the next lower GS level.
• Experience planning, scheduling, and program management.
• Experience overseeing Taxpayer Services functions and distribution programs.
• Experience using data analysis and process improvement methods.
• Must meet time-after-competitive-appointment rules if applicable.

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Correspondence Production Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.

You must meet the following requirements by the closing date of this announcement. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. IR-04 SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualified for this position your experience must include: Planning, scheduling, and program management methods sufficient to oversee complex, interrelated operations and ensure alignment with organizational objectives. Overseeing Taxpayer Services (TS) organizational structure, functional relationships, and mission requirements, as well as the broader Internal Revenue Service framework in which distribution programs operate. Applying administrative and managerial principles, including workforce planning, performance management, and resource allocation, to effectively lead a diverse workforce and achieve program results. Utilizing data analysis, reporting systems, and process improvement methodologies to evaluate program effectiveness and support strategic decision making. Interpreting and applying policies, regulations, mail operations, and distribution activities. AND You must also meet the following requirement(s): PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.

TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non‑temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards.