Program Manager

Internal Revenue Service; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Internal Revenue Service is seeking qualified candidates for TS - RICS-Return Integrity and Compliance Services. The role emphasizes supervisory and program management responsibilities, with focus on improving workflows and ensuring compliance through rigorous quality monitoring.

Experience with IRS guidance, data systems, and staff development is essential. The position requires navigating complex regulations and delivering clear instructions across organizational levels while maintaining

Qualifications

• Specialized experience would include supervisory or program management at GS-11/12/13 level or equivalent.
• Experience addressing error trends and performance gaps, including reviewing quality reports and conducting root cause analysis.

Responsibilities

• Address error trends and performance gaps, including reviewing quality reports and conducting root cause analysis.
• Identify risks, evaluate workflows, and implement procedural or training improvements (CPE, needs-based training).
• Provide feedback on employee writing and performance and give clear instruction to audiences at all levels (frontline staff, managers, executives).
• Oversee planning, development and oversight of personnel including disciplinary processes using IRM, CFR, SERP or other official guidance.

Skills

Supervisory experience

Program management

Root cause analysis

Quality reports

Customer communication

Tools

IDRS

AMS

EQRS/NQRS

SERP

Job description

WHAT IS TS - RICS-RETURN INTEGRITY AND COMPLIANCE SERVICES A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services - TS-RICS-Refundable Credits Examination Operation REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

To qualify for this position, you must meet the qualification requirements outlined below.

SPECIALIZED EXPERIENCE - To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression in the Federal Service.Specialized experience would include one year of substantive supervisory or program management experience at the GS-11, 12 or 13 level or equivalent level.

• Experience addressing error trends and performance gaps, including reviewing quality reports and conducting root cause analysis in identifying risks, evaluating workflows, and implementing procedural or training improvements (Continuing Professional Education (CPE), needs-based training, etc.).
• Experience with work systems (e.g., Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Embedded Quality Review System, National Quality Review System (EQRS/NQRS), Service-wide Electronic Research Program (SERP), etc.) and processes which affect assigned functions and decisions concerning workflow, production, and quality
• Real-time and long-term inventory management, including workload balancing and resource allocation
• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers
• providing feedback on employee writing and performance
• Providing clear instruction to audiences at all levels (frontline staff, operation managers, executives, etc.)
• Applying official regulations other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and oversight of personnel including disciplinary processes (e.g., writing counseling memos, developing action plans/Performance Improvement Plans (PIPs) etc.) using Internal Revenue Manual (IRM), Code of Federal Regulations (CFR), Service-wide Electronic Research Program (SERP) or other official guidance.

TIME AFTER COMPETITIVE APPOINTMENT (TACA):

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to 'All US Citizens'.

For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.