Supervisor, WMS Superuser

Dsv Air & Sea SAU; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

DSV is seeking a WMS SuperUser Supervisor to ensure efficient transmission and analysis of information across warehouse systems. The role focuses on maintaining and updating networked computer systems, supporting SAP applications, and training staff in WMS and RF gun use.

The supervisor will manage performance, scheduling, and reporting while coordinating with corporate IT and operations to optimize data storage, retrieval, and overall system reliability.

Qualifications

• Experience supporting warehouse management systems (WMS).
• Familiarity with SAP applications.
• Knowledge of RF gun hardware and Microsoft Office tools.
• Strong communication and data reporting skills.

Responsibilities

• Provide primary IT support for the client’s systems across locations.
• Develop tools to track support requests by site and resource.
• Collaborate with IT and project teams to implement and improve internal systems.
• Maintain site computer systems ensuring network and software work together.
• Generate regular daily, weekly, and monthly reports on system usage and performance.
• Train associates on updated SOPs, WMS, RF guns, and Microsoft Office.

Skills

WMS

RF guns

Microsoft Office

SAP

Tools

Microsoft Office

SAP

Job description

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.com and follow us onLinkedInandFacebook.

Location: New Johnsonville, TN

Division: Solutions
Job Posting Title: Supervisor - WMS Superuser
Time Type: Full Time

POSITION SUMMARY

The WMS SuperUser Supervisor is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User Supervisor will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. May be required to be "on call" outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. WMS SuperUser Supervisor responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

• Acts as the primary support of the client's systems solutions for the user community
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application.
• Works with the company's team to successfully close support service request issues and support testing activities
• Works with project teams to help implement, maintain, and improve Internal Systems
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate)
• Maintains system efficiency. Will ensure the site's computer system allows all the components, including computers, the network, and software, to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Will produce regular reports on a daily, weekly and monthly basis.
• Will ensure all RF Standard Operating Procedures (SOP's) are current.
• Will train associates on updated SOP's, Microsoft Office, WMS programs, and RF guns.
• Will respond to all inquiries about WMS and/or other related computer related issues.
• Will refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.