System Specialist, WMS

DSV - Global Transport and Logistics; Aurora (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

DSV – Global Transport and Logistics in Aurora, IL is seeking a WMS Super User to ensure efficient transmission of information and reliable storage and analysis across networks and databases, supporting the Red Prairie and SAP environments.

This role involves installing, maintaining, updating, troubleshooting, training staff on SOPs, and coordinating with corporate IT to keep systems available and secure, with on-call responsibilities outside normal hours.

Qualifications

• Four-year degree in a computer related field or 2-year degree with relevant experience required.
• Minimum 2 years of job related/relevant experience; 3–5 years preferred.
• End to end understanding of BI components and data analysis in a WMS environment.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Maintains and updates tracking tools for support service requests.
• Responds to inquiries about WMS-Red Prairie and other related IT issues.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.

Education

Four-year degree in Computer related field

2-year degree with relevant experience

Tools

Red Prairie

RF/ RDTs

UNIX

proprietary WMS

Wi‑Fi/ RF systems

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook. Location: Aurora, IL Division: Contract Job Posting Title: WMS Superuser Time Type: Full Time

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

Essential Duties And Responsibilities

Operations

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application
• Works with the company’s team to successfully close support service request issues and support testing activities
• Works with project teams to help implement, maintain, and improve Internal Systems
• Ensures that company and company assets are maintained responsibly
• Effectively communicates relevant IT-related information to site management and client management (as appropriate)
• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Will produce regular reports on a daily, weekly and monthly basis.
• Will ensure all RF Standard Operating Procedures (SOP’s) are current.
• Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Will refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assist with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site

Other Duties

• Performs other duties as required.

Supervisory Responsibilities

• N/A

Skills & Abilities

Computer Skills

• Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
• Wi‑Fi experience / RF systems and equipment experience

Language Skills

• English (reading, writing, verbal)
• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).
• Basic to Intermediate skills needed.
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
• Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

Education & Experience:

• Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
• Minimum of 2 years of job related/relevant experience.
• 3-5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End to end understanding of the business intelligence and all the components required to run a BI environment.

Certificates