Supervisor - White plains, NY

LAZ Parking; City of White Plains (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pay Activ – wages on demand

Free company uniform

Health coaching & resources

Employee Assistance Program (EAP)

Smoking cessation program

401(k) with employer match

Medical, dental, vision plans

Job summary

LAZ Parking is seeking a results‑driven Supervisor to oversee the safe and efficient outflow of valet cars and manage reverse lane operations. Reports to the Facility Manager and acts in their absence.

You will mentor staff, enforce standards, and maintain exceptional customer relations while handling daily revenue reporting and scheduling. This role requires strong leadership and a focus on safety and service.

Qualifications

• Strong communication and professional interaction with customers and staff.
• Able to read, understand, and respond in English.”
• Willingness to accept feedback and adapt to different viewpoints.
• Demonstrates urgency, timeliness, and reliability in daily tasks.

Responsibilities

• Ensure staff adheres to rules, policies and procedures.
• Mentor, train and supervise staff on day-to-day activities.
• Set performance standards and implement procedural improvements.
• Maintain premier customer satisfaction with a friendly, can-do attitude.
• Assist customers through intercom, lobby, lanes, and garage office.
• Run reports on revenue, credit cards, and garage data as requested by management.
• Assist with training and weekly garage scheduling as needed.
• Resolve customer service issues promptly and empathetically.
• Greet customers by name, respond timely, and build rapport with customers.
• Process monthly and debit payments; manage accounts in the revenue system.

Skills

Professional communication

English fluency

Openness to feedback

Urgency & timeliness

Problem solving

Team building

Education

High school diploma or GED

Tools

Parking revenue control system

Job description

• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

What's in it for you?

• Great Base Pay
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit Of The Position

The Supervisor is responsible the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. Position reports directly to Facility Manager and acts in his stead when not available.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.