Supervisor I

LAZ Parking; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

LAZ Parking is seeking a Valet Supervisor to oversee the safe and efficient outflow of vehicles and manage the reverse lane operations. You will report to the Assistant Manager and act in their absence, ensuring customer satisfaction and adherence to policies.

Ideal candidates have strong supervisory and customer service skills, experience in parking operations, and the ability to lead teams in a fast-paced environment while handling revenue data and scheduling tasks.

Qualifications

• Strong customer service experience and professional communication.
• Ability to greet and assist customers, and resolve issues promptly.
• Willingness to lead and mentor staff in a fast-paced setting.

Responsibilities

• Supervise and mentor daily staff; train on procedures and safety.
• Establish performance standards; implement procedural improvements.
• Maintain premier customer relations and respond to inquiries across intercoms, lobbies, lanes, and office.
• Run daily revenue reports and other management data; monitor garage activity.
• Assist with weekly garage scheduling; handle payroll/timekeeping tasks.

Skills

Customer service

Communication

Team leadership

Problem solving

Urgency & timeliness

Interpersonal skills

Education

High school diploma or equivalent

Tools

Parking revenue control system

Job description

LAZ Healthcare Services – Overview Of Job Duties

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you’re looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit Of The Position

The ValetSupervisor is responsible for the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. Position reports directly to Assistant Manager and acts in his stead when not available.

Cultural Expectations

• Provide exceptional customer service skills
• Follow CARE (Compassionate, Attentive, Resourceful, Efficient) behaviors at all times
• Display warmth and compassion in all interactions with patients and visitors
• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic math.
• Good at communicating professionally and effectively.
• A team player. You're open to different opinions and can help motivate your team.
• Capable of working in an unsupervised setting.
• Able to handle challenging and at times, emotionally charged situations.

Requirements

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school graduate or equivalent required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.
• This location requires FLU vaccination prior to hiring date.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.