Supervisor, Telecommunication

Sentara; Harrisonburg (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare organization is seeking a Call Center Team Coordinator to lead a dedicated team of Communication Assistants and Physicians Liaisons. In this pivotal role, you will supervise daily operations, provide coaching, and analyze performance using advanced communication technologies. This position offers the chance to make a significant impact on team effectiveness while enjoying a supportive, family-friendly culture that prioritizes community involvement and professional growth. Join a mission-driven team committed to improving health every day and enjoy a comprehensive benefits package that supports your career and personal well-being.

Benefits

Medical, Dental, Vision plans

Tuition Assistance - $5,250/year

401k/403B with Employer Match

Paid Time Off and Sick Leave

Emergency Backup Care

Long-Term, Short-Term Disability

Life Insurance

Student Debt Pay Down - $10,000

Pet Insurance

Legal Resources Plan

Qualifications

• 2 years of supervisory experience in a call center environment.
• Understanding of hospital departments and healthcare profession preferred.

Responsibilities

• Supervise daily operations of Communication Assistants and Physicians Liaisons.
• Analyze performance and implement recommendations for team improvement.

Skills

Call Center Management

Team Leadership

Performance Analysis

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

CMS

ACD

Call Reporting Applications

Job description

City/State

Harrisonburg, VA

Work Shift

Third (Nights)

Overview:

Overview

Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The Team Coordinator provides direction to a team; hires, terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring, coaching and feedback to staff. The Call Center Team Coordinator analyzes performance using state of the art communication technologies such as CMS, ACD as well as other monitoring tools. Identifies opportunities for improvement, recommends solutions, and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.

Bachelor's Level Degree preferred. Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.

Education

HS Diploma required

Certification/Licensure

No certifications required.

Experience

2 years of call center experience

2 years of supervisory experience

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Talroo-Allied Health, Monster, Call Center, Communications Supervisor

Benefits: Caring For Your Family and Your Career

* Medical, Dental, Vision plans

* Adoption, Fertility and Surrogacy Reimbursement up to $10,000

* Paid Time Off and Sick Leave

* Paid Parental & Family Caregiver Leave

* Emergency Backup Care

* Long-Term, Short-Term Disability, and Critical Illness plans

* Life Insurance

* 401k/403B with Employer Match

* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

* Student Debt Pay Down - $10,000

* Reimbursement for certifications and free access to complete CEUs and professional development

*Pet Insurance
*Legal Resources Plan
*Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.