Supervisor - Table Games

Bally's Shreveport Casino & Hotel; Shreveport (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

Bally's Shreveport Casino & Hotel in Shreveport, LA seeks a Table Games Supervisor to oversee up to 10 dealers, ensure adherence to table procedures, internal controls, and state regulations, and lead training and performance evaluations.

The role requires strong leadership, exceptional customer service, and ongoing training participation, with duties in a smoking environment and a competitive hourly salary.

Qualifications

• Sound knowledge of table procedures.
• Excellent customer service knowledge of general information and comps.
• Knowledge of fills, credits, bank rolls, marker play and irregularities.
• Knowledge of Internal Controls, Title 31 and Louisiana Gaming Regulations.
• Strong leadership to supervise dealers.
• Continued training sessions required.

Responsibilities

• Directly supervise up to 10 employees in the Table Games Department.
• Train employees; appraise performance; reward and discipline.
• Address complaints and resolve problems.
• Ensure compliance with company policies and applicable laws.
• Maintain safe, efficient and customer-focused table game operations.

Skills

Table procedures

Leadership

Customer service

Training

Problem solving

Education

High school diploma or equivalent

Technical/other training

Tools

LA Ops License

Job description

• Must have a good, sound knowledge of table procedures.
• Excellent customer service knowledge of general information and comps. (i.e. dinners, concerts and entertainment)
• Must have a knowledge of all procedures including fills, credits, bank rolls, marker play and irregularities.
• Thorough knowledge of Internal Controls, title 31 and Louisiana Gaming Regulations.
• Must have excellent leadership skills to supervise dealers.
• Continued training sessions required.

Directly supervises up to 10 employees in the Table Games Department.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles.

The employee is frequently exposed to moving mechanical parts.

The employee is occasionally exposed to outside weather conditions and extreme heat.

The noise level in the work environment is usually loud.

Must be able to work in a smoking environment.

Target Salary Range:

• $22.05 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Required

High School or better.

Technical/other training or better.

Licenses & Certifications

Required

LA Ops License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.