Slot Attendant - Dual-Rate - Shift Manager

Bally's Corporation; Rock Island (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

Bally's Corporation in Illinois is seeking a dedicated slot operations professional to support daily gaming activities on the floor. You will promote our guest-centric culture and actively engage with guests and members, ensuring accurate transactions and high standards of service.

Responsibilities include overseeing slot operations on duty, assisting Slot Attendants, troubleshooting issues, and training team members.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly and professionally.
• Willingness to obtain Illinois gaming license.

Responsibilities

• Promote Bally's guest-centric culture and build lasting guest relations.
• Respond to guest inquiries about services, promotions and events.
• Oversee slot operations and assist Slot Attendants on duty.
• Train team members and enforce safety, policies, and radio etiquette.

Skills

Customer Service

Active Listening

Education

High School (preferred)

Job description

Responsibilities

• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company
• Understand the essential functions of the slot machines and game themes
• Process transactions related to slot operations, including jackpots, paper fills, wallet buys
• Ensures department adheres to all regulatory, departmental and company policies and procedures
• Oversee all aspects of slot operations while on duty
• Support Slot Attendants
• Troubleshoot and solve slot-related issues independently
• Train and develop Slot team members through education, training, coaching, and corrective action
• Knowledge of all promotions and events
• Monitor assigned areas on the gaming floor, remaining mobile and visible to guests
• Maintain professional radio etiquette
• Recognize and respond to minors in the casino
• Recognize signs of problem gaming an alcohol intoxication and report any issues to management
• Support the integrity of gaming on the floor

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $15.00 Plus Tips and/or $24.00 while working as a dual rate role.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

High School (preferred)

Experience

• Required to obtain and maintain a gaming license issued by the Illinois Gaming Board (preferred)
• Working knowledge and experience with slot management systems and Microsoft (preferred)
• Must be able to organize, delegate, and follow through on different projects (preferred)
• Must be 21 years of age or older (preferred)
• Basic computer skills (preferred)
• Must possess cash handling skills (preferred)
• Must be willing to do some mechanical and troubleshooting of slot machines (preferred)
• Excellent written and verbal communication skills (preferred)
• Able to work flexible shifts including nights, weekends, and holidays (preferred)
• Read, write, speak, and understand English (preferred)
• Respond to visual and aural cues (preferred)
• Operate in mentally and physically (preferred)
• Excellent customer service skills (preferred)
• High School graduate or equivalent (preferred)
• Able to wear earpieces and use a radio (preferred)
• Must be able to bend, twist, push, and pull (preferred)
• Physically mobile with reasonable accommodations (preferred)

Licenses & Certifications

IGB Level 2 (preferred)

Skills

• Customer Service (preferred)
• Active Listening (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.