Executive Host

Seminole Hard Rock; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Seminole Hard Rock is seeking an Executive Host to cultivate relationships with guests and drive incremental gaming revenues while promoting casino events and Player's Club programs.

The role requires managing guest experiences, marketing gaming products, and maintaining guest history to encourage repeat visitation and loyalty.

Qualifications

• High school diploma or GED required; college degree preferred.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
• Fluency in languages other than English is preferred.
• Experience in casino/hotel environment preferred.
• Experience in gaming machines and/or table games preferred.

Responsibilities

• Maintain close ties and high levels of satisfaction with targeted Guests to generate incremental gaming revenues.
• Market gaming products and amenities to valued Guests.
• Greet Guests in the casino and participate in social events and promotions.
• Issue Player's Club cards and promote the program and related promotions.
• Develop targeted Guest base to increase gaming revenues and update Guest history.

Skills

Casino Host exp

Interpersonal skills

MS Office

Multilingual

Education

High school diploma or GED

College degree preferred

Tools

MS Office

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

JOB TITLE: EXECUTIVE HOST - CASINO

GRADE: 19

DEPARTMENT: PLAYER DEVELOPMENT (530)

REPORTS TO: TBD

PAY TYPE: SALARIED

Responsibilities

Essential duties include, but are not limited to:

• This position is responsible for maintaining close ties and high levels of satisfaction with targeted Guests, in order to generate incremental gaming revenues.
• Maintains relationships and markets our gaming products and amenities to valued Guests.
• Greets Guests in the casino and participates in social events and special promotions.
• Issues Player's Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted Guest base.
• Updates Guest history for future visits.
• Ensures the protection of Guest's rewards and credit lines.
• Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player's Club programs.
• Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.
• Assists in the development of incentive programs, host goals, special events and marketing programs.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Keeps informed of competitive promotions.
• Responds to Player's Club letters and Guest service survey results and communicates that information to the appropriate department manager.
• Safeguards the confidential nature of all departmental and general property records.
• Other duties as assigned.

Qualifications

• 3 years of experience as a Casino Host preferred.
• High school diploma, GED or equivalent required, college degree preferred.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
• Fluency in languages other than English is preferred.
• Experience in casino and/or hotel environment preferred
• Experience in gaming machines and/or table games preferred.
• Must have excellent interpersonal communication skills, team building and problem solving skills.
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.
• Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Must be able to tolerate stress related to serving customers in a high-pressure environment.

Must be able and willing to work any shift, to include working evenings, weekends, and holidays, as well as long hours, when necessary

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Must be able to continuously maneuver around office and property, often standing for long hours.

Must be able to respond to visual and aural cues.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

Credit Check