Supervisor Skip Department

Motorola Solutions; Illinois; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Generous Paid Time Off Packages

Job summary

A leading technology company is seeking a Supervisor for the Skip Department. This role involves managing support staff, assisting with daily operations, and ensuring productivity and compliance. Candidates should have a Bachelor’s degree and 2+ years of experience in business management, along with supervisory experience. The position offers a salary range of $60,000 - $70,000 and various benefits, including medical coverage and paid time off. Join to help build a safer future.

Qualifications

• 2+ years experience in business management.
• Experience with recovery systems and productivity tracking.
• 1+ years of supervisory experience.

Responsibilities

• Manage support staff in the MVTrac Skip division.
• Assist Managers in operational activities.
• Track daily productivity of case workers.
• Ensure proper reporting and approval of fees.

Skills

Business management

Client experience

Presentation skills

Energetic and self-motivated

Multi-tasking capability

Education

Bachelor’s Degree or equivalent

Job description

Supervisor Skip Department

Motorola Solutions

Join to apply for the Supervisor Skip Department role at Motorola Solutions.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

MVTrac/MVConnect, a Motorola Solutions Company, is a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are searching for an internal project manager responsible for making moderate to significant improvements to processes, systems, or products using conceptualizing, reasoning, and interpretation to enhance performance.

Job Description

• Manage support staff including customer service, post recovery processing, and escalated account scenarios.
• Serve as an assistant to the Manager, providing support for direct‑report Manager and front line staff, overseeing teams, and tracking daily productivity of case workers in the MVTrac Skip division.
• Assist Managers in all day‑to‑day operational activities for the assigned recovery Tier.
• Review and assign accounts to case workers through MVTrac’s Account Movement Strategy Protocol.
• Ensure proper systems and procedures are in place to accurately report and approve agent fees/client fee approvals for accuracy and submission to billing.
• Respond timely to inquiries or requests.
• Assist other departments within the organization as needed.
• Document and process client requests.
• Track each staff member’s daily productivity and provide coaching as needed.

Preferred Qualifications

• Bachelor’s Degree or equivalent; 2+ years experience in business management.
• Experience with recovery systems, forwarding models, and productivity tracking.
• Client (auto finance) experience.
• Presentation (PowerPoint/Google Slides) skills.
• Energetic and self‑motivated; well organized and able to make proactive recommendations.
• Servant leader attitude willing to invest and grow team members to support MVTrac clients.
• Enjoy a fast‑paced, collaborative, positive, people‑oriented environment; effective multi‑tasking capability.

Basic Requirements

• 1+ years of supervisory experience.
• 2–4 years of experience in automotive finance, collections, or related industries.
• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.

Additional Information

• Target Base Salary Range: $60,000 – $70,000 USD.
• Consistent with Motorola Solutions values and applicable law, we provide information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
• Travel Requirements: 10–25%.
• Relocation Provided: None.
• Position Type: Experienced.
• Referral Payment Plan: Yes.
• Our U.S. Benefits include: Incentive Bonus Plans; Medical, Dental, Vision benefits; 401K with Company Match; 10 Paid Holidays; Generous Paid Time Off Packages; Employee Stock Purchase Plan; Paid Parental & Family Leave; and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Form so we can assist you.