Forwarding Account Representative - Hybrid in Dallas, Texas

Motorola Solutions; Dallas (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions in Dallas is seeking a Forwarding Account Representative for an on-site role with a Friday hybrid option. You will support banks with delinquent auto loans by placing repossessions through our network of agents; this is not a collections or sales job, but requires clear communication with banks and field agents.

Requirements include 2 years of customer service in a call center, a high school diploma or GED, and legal authorization to work in the U.S.

Qualifications

• 2 years customer service in a call center environment
• High School Diploma or G.E.D.
• Legal authorization to work in the U.S. indefinitely is required

Responsibilities

• Assist banks and finance companies with delinquent auto loans by placing them out for repossession with our network of contracted agents
• Maintain regular communication with banks and field agents; not a collections or sales role
• Use multiple monitors, handle inbound/outbound calls, and entry-level data entry
• Work full-time, M-F 8-5 (9-6 after training), in an office environment in Dallas

Skills

Customer service

Call center experience

English communication

Education

High school diploma

Tools

Google Suite

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

SCM is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. At SCM we believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization.

Job Description

NOTE: This position is On-Site in Dallas / 1 Day Hybrid (Friday)

We are searching for a Forwarding Account Representative. Must have experience working in a fast paced environment with a strong ability to multi-task and stay organized. This position is responsible for assisting Banks & Finance companies with delinquent auto loans by placing them out for repossession with our network of contracted agents. This is not a collections or sales job, however you will have regular communication with the banks and the agents in the field. Must have the ability to use multiple computer monitors, inbound/outbound calls and possess entry level data entry skills. This is solely an office position and not a remote position.

• Must be able to work full-time, M-F 8-5; 9-6 is available after the training period
• Seeking candidate with strong computer skills and internet savvy
• Experience using Google Suite applications
• Must have strong communication skills fluent in English (reading, writing, speaking)
• Must have reliable transportation to and from work
• Cubicle office setting, working close with others

Desired Skills

• Gather, analyze, or evaluate information from a variety of sources, such as court records, credit header data, people location software
• Use various location databases and software packages to locate vehicles subject to repossession (automatic license plate recognition software)
• Work closely with repossession agents to coordinate activities
• Manage the repossession process for bank clients
• Work closely with bank employees
• Proactively monitor accounts and address a variety of issues

• Experience interacting with business clients via phone/email
• Strong attention to detail

Target Base Salary Range: $41,600 USD + Bonus Plan

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-ONSITE

#LI-NJ1

Basic Requirements

• 2 years customer service in a call center environment
• High School Diploma or G.E.D.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.