Supervisor - Service Operations

Lumos Fiber; Columbia (SC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor for Service Operations to lead teams in delivering exceptional customer experiences. This role involves overseeing daily operations, ensuring compliance with safety standards, and managing multiple projects in a fast-paced environment. Candidates should possess strong leadership and communication skills, with a proven track record in telecommunications service operations. Join a forward-thinking company that values innovation and customer satisfaction, and be part of a mission to provide high-capacity fiber-optic internet to communities in need.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

PTO

Employee Discounts

Wellness Programs

Referral Bonuses

Life Insurance

Disability Insurance

Qualifications

• 6+ years of experience in Service Operations within telecommunications.
• Proactive, independent, and initiative-taking.

Responsibilities

• Supervise teams to meet service and quality goals.
• Conduct field visits to assess customer service and coordinate activities.

Skills

Customer Service Skills

Leadership Skills

Communication Skills

Organizational Skills

Project Management

Education

High School Diploma

Bachelor's Degree

Job description

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Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced environment, ready to help us grow, and willing to recommend process changes to optimize our technology and expand our service capabilities, we want to hear from you!

The Supervisor – Service Operations oversees employees and contractors ensuring our customers have a professional experience during onsite installations or troubleshooting, supported by the Manager – Service Operations and leadership team.

• Must be within 30 minutes of Columbia/ Lexington, SC

Company Summary

Lumos provides 100% Fiber-Optic Internet access to over 375,000 homes and businesses across Virginia, North Carolina, and South Carolina, with recent expansion into Ohio, Illinois, Kentucky, and Alabama.

Our Mission and Values

We are committed to a brighter tomorrow by delivering uninterrupted, high-capacity fiber optic internet, creating new opportunities and changing lives.

Guided by a startup mindset and servant leadership, we prioritize people, innovation, and customer experience, constantly reinventing ourselves to meet evolving needs.

Essential Functions

• Supervise teams to meet service and quality goals, maintain budgets and SLAs, and report on service metrics.
• Lead and manage projects, initiatives, and personnel.
• Provide guidance on quality assurance, safety, productivity, training, and compliance.
• Conduct field visits to assess customer service, gather feedback, and coordinate installation and repair activities.
• Handle administrative duties including employee timesheets, contractor invoicing, and expense management.
• Ensure compliance with safety and industry standards across multiple states.
• Manage daily operations, plan systems, and support departmental goals.
• Support budget adherence and service quality standards.
• Establish performance goals, evaluate employee performance, and recommend improvements.
• Participate in departmental and cross-functional projects.

Knowledge, Skills, And Abilities Required

• Exceptional customer service and interpersonal skills.
• Strong leadership and team-building abilities.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a collaborative attitude.

Other Experience & Requirements

• 6+ years’ experience in Service Operations within telecommunications.
• High school diploma required; Bachelor’s degree preferred.
• Willingness to travel as needed.
• Proactive, independent, and initiative-taking.

Benefits & Perks

• Health, dental, and vision insurance.
• Competitive pay, bonuses, and benefits including PTO, holidays, HSAs, FSAs, life and disability insurance, EAP, 401K, wellness programs, referral bonuses, and employee discounts.

We promote a respectful, inclusive workplace free from discrimination and harassment, providing reasonable accommodations for individuals with disabilities or religious beliefs.