Supervisor, Service I

GEICO; Tampa (FL); Hybrid; USD 42,000 - 70,000; Full time

Job summary

GEICO in Tampa is seeking a Customer Service Supervisor to mentor and develop a team of 10-12 Customer Service Representatives, delivering expert insurance advice and handling escalated calls.

This role centers on coaching, auditing performance, and meeting service goals while promoting growth within a promote-from-within culture at a fast-growing auto insurer.

Qualifications

• Prior supervisory experience in a high-volume call center or within the insurance industry.
• Experience managing remote associates preferred.
• Excellent customer service, grammar and multitasking skills.
• Highly effective communication and presentation skills.
• FL 220 OR 2044 License - Preferred.

Responsibilities

• Mentor, coach, and develop a team of 10–12 Customer Service Representatives.
• Provide expert insurance advice to customers and handle escalated calls toward resolution.
• Perform regular audits to ensure service quality and adherence to performance goals.

Skills

Prior supervisory experience

Outstanding customer service

Communication and presentation

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Customer Service Supervisor

At GEICO, our associates are the heart of the company. We’re looking for Customer Service Supervisors for our Tampa office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.

As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 10-12 Customer Service Representatives. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.

This job is a great fit for people who are continuous life learners, as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.

Qualifications & Skills

• Prior supervisory experience required, preferably in a high-volume call center or within the insurance industry

Experience Successfully Managing Remote Associates Preferred

• Outstanding customer service skills and/or experience
• Solid computer, grammar and multi-tasking skills
• Highly effective communication and presentation skills

FL 220 OR 2044 License - Preferred

Hybrid 3-4 days a week with some evening and weekends

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.