Customer Service Representative

GEICO; Lakeland (FL); On-site; USD 54,633,000 - 68,238,000; Full time

Job summary

GEICO is seeking a Customer Service Representative in Lakeland, FL to be the first point of contact for policyholders, handling billing questions, policy changes and recommendations with care. You will work in a fast-paced call center, delivering personalized service and demonstrating GEICO’s pledge of great careers, rewards, and growth.

Salary is hourly, with opportunities for increases based on performance. Join GEICO to grow your career in a culture that values customers and teamwork.

Qualifications

• Experience delivering outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
• An effective communicator who understands the importance of listening and being empathetic.
• Ability to work and grow in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and ability to adjust to changes quickly.
• Open to feedback to support your performance and development.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Responsibilities

• Answer billing questions and process policy changes for customers.
• Provide recommendations and personalize service to GEICO policyholders.
• Be the first point of contact for customers, handling inquiries with accuracy and empathy.
• Document interactions and update customer records in the system.

Skills

Customer service

Communication

Multi-tasking

Call center experience

Willingness to learn

Feedback oriented

Education

High school diploma or equivalent

Job description

Customer Service RepresentativeSkip to main contentGEICO uses cookies to help us provide the best experience on GEICO Careers. By continuing to use our website, you consent to the use of cookies. For more information, please visit our cookie policy.#Customer Service Representative page is loaded## Customer Service RepresentativeApplylocations: Lakeland, FLtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 21, 2026 (30+ days left to apply)job requisition id: R0065298**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.Customer Service Representative – Lakeland, FL Salary: $19.06-$23.82 per hour When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our [City, State] office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk. Salary: $19.06-$23.82 per hour Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%! Qualifications & Skills: Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction An effective communicator who understands the importance of listening and being empathetic Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent#Geico300**The GEICO Pledge:****Great Company:** Protecting customers through life’s twists and turns with innovation and integrity.**Great Careers:**Personalized development programs, mentorship, and certification assistance.**Great Culture:**Inclusive and collaborative culture rooted in shared success.**Great Rewards:**Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.