Supervisor - Self Pay Revenue Cycle

70 HonorHealth Support Services; Phoenix (AZ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

HonorHealth is seeking a Self-Pay Revenue Cycle Supervisor in the Deer Valley area (Phoenix, AZ) to lead centralized self-pay collections for hospital and professional services. The role supervises staff, monitors productivity and quality, and ensures adherence to policies in a high-volume, day shift call center environment.

Responsibilities include overseeing daily operations, coordinating with third-party vendors, and guiding teams to improve workflow and revenue outcomes.

Qualifications

• Experience leading healthcare customer service teams in a centralized billing office.
• Call center experience is a plus.

Responsibilities

• Supervise centralized self-pay collections staff for hospital and professional billing.
• Monitor productivity and quality against guidelines.
• Plan and oversee daily self-pay billing/collections operations for professional and facility lines.
• Communicate with leaders and employees effectively and timely.
• Respond to and resolve customer service complaints.
• Oversee hiring/onboarding and staff development to ensure productivity and quality.

Skills

Customer service leadership

Call center operations

Education

Associate's Degree

High School Diploma or GED

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Billing and Revenue Cycle Shift: Day Department: Patient Collections-Self Pay M-F Base Hours of Operation must cover 8-430. High volume call center. Must be comfortable responding to Customer/Patient Complaints. Call Center experience a must. Large group of Employees (23). Hybrid. Comfortable training/leading remotely. Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

Job Summary The Self-Pay Revenue Cycle Supervisor supervises centralized personnel assigned to self-pay collections for the hospital and professional business offices and is responsible for monitoring productivity and quality guidelines for collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures. In addition, the Self-Pay Revenue Cycle Supervisor will plan, organize and oversee the daily operations of self-pay billing/collections, including professional and facility lines of business. Monitors third party vendor and communicates trends and areas for improvement.

Essential Functions

• Assist with billing questions from different departments within network and monitors established workflows to ensure work meets established standards and guidelines.
• Communicate with employees and leaders is an effective and timely manner.
• Complete daily tasks as assigned.
• Research and answer questions from third party vendor related to self-pay accounts.
• Tracks and audits patient A/R on an aging rotation for professional and facility accounts.
• Assigns and monitors WQ assignments related to credits, financial assistance, payment plans, return mail and other account related duties.
• Supervises collector work files for productivity as well as quality of work.
• Reviews and resolves difficult customer service complaints.
• Identify and work with other teams to correct potential problems of the billing process.
• Provide feedback to manager on revenue cycle concerns.
• Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values.
• Performs other duties as assigned.

Education

• Associate's Degree - Preferred
• High School Diploma or GED - Required

Experience

• 2 years Healthcare customer service leadership experience in a central billing office. Previous call center experience a plus. - Preferred 3 years Healthcare customer service environment such as hospital or medical group registration or hospital and/or physician billing/collections, including two (2) years in a supervisory or leadership role (supervises staff in the absence of a supervisor, such as a lead). - Required

Licenses and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

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