Self-Pay Revenue Cycle Supervisor | Hybrid Leadership

70 HonorHealth Support Services; Phoenix (AZ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

HonorHealth is seeking a Self-Pay Revenue Cycle Supervisor in the Deer Valley area (Phoenix, AZ) to lead centralized self-pay collections for hospital and professional services. The role supervises staff, monitors productivity and quality, and ensures adherence to policies in a high-volume, day shift call center environment.

Responsibilities include overseeing daily operations, coordinating with third-party vendors, and guiding teams to improve workflow and revenue outcomes.

Qualifications

• Experience leading healthcare customer service teams in a centralized billing office.
• Call center experience is a plus.

Responsibilities

• Supervise centralized self-pay collections staff for hospital and professional billing.
• Monitor productivity and quality against guidelines.
• Plan and oversee daily self-pay billing/collections operations for professional and facility lines.
• Communicate with leaders and employees effectively and timely.
• Respond to and resolve customer service complaints.
• Oversee hiring/onboarding and staff development to ensure productivity and quality.

Skills

Customer service leadership

Call center operations

Education

Associate's Degree

High School Diploma or GED

Job description

HonorHealth is seeking a Self-Pay Revenue Cycle Supervisor in the Deer Valley area (Phoenix, AZ) to lead centralized self-pay collections for hospital and professional services. The role supervises staff, monitors productivity and quality, and ensures adherence to policies in a high-volume, day shift call center environment.

Responsibilities include overseeing daily operations, coordinating with third-party vendors, and guiding teams to improve workflow and revenue outcomes.