Supervisor Security - Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 47,500 - 52,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a hospitality professional who can inspire teams with clear direction and a strong commitment to guest service. You will model outstanding service, coach colleagues, and ensure adherence to company standards and promotions.

This role emphasizes using guest feedback and data to drive improvements, addressing service breakdowns promptly and keeping the team informed about events and promotions.

Qualifications

• Demonstrates exceptional customer service skills aligned with brand standards.
• Leads and coaches team members to achieve service goals.

Responsibilities

• Demonstrates superior customer service and acts as a positive role model for employees.
• Addresses service breakdowns, uses feedback to improve guest satisfaction and communicates plans to the team.

Skills

Customer service excellence

Leadership and coaching

Job description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting Salary $47,500- $52,000