Supervisor Casino Games- Part Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 31,822 - 45,323; Full time

Job summary

Caesars Entertainment is seeking a team member to oversee gaming operations in Atlantic City. This role requires strong supervisory and customer service skills, ensuring compliance with casino regulations and maintaining an engaging atmosphere for both staff and guests.

The ideal candidate will have direct dealing experience, knowledge of casino procedures, and a NJ CER LICENSE. The position offers a competitive wage of $28.1250 per hour.

Qualifications

• Knowledge of casino rules, procedures, and regulations for games under supervision.
• Direct dealing experience with the assigned game(s).
• Ability to motivate dealers and ensure compliance with procedures.

Responsibilities

• Oversees operations in assigned area, ensuring compliance with regulations.
• Motivates dealers to provide superior customer service.
• Verifies gaming table transactions and settles disputes.

Skills

Customer service skills

Supervisory skills

Communication skills

Organizational skills

Education

NJ CER LICENSE

Job description

Job Description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. $28.1250 per hour

Responsibilities

Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives.

Qualifications

Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. Supervisory, communication and organizational skills. Direct dealing experience with the game(s) contained in assigned pit area. NJ CER LICENSE REQUIRED