Stewarding Shift Supervisor - Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 43,000 - 58,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a Stewarding Supervisor to lead Stewarding Operations and support the Executive Steward in scheduling labor and maintaining standards. You will guide and coach team members to deliver consistent service and ensure efficient operations across all outlets.

The role requires a High school diploma or equivalent, supervisory experience, and strong English communication.

Qualifications

• High school diploma or equivalent is required.
• Some college is preferred.
• Supervisory, communication and organizational skills are required.
• Two years' experience in a supervisory position in the hospitality industry or related field with direct supervision of employees and scheduling labor and maintaining inventories.

Responsibilities

• Completes responsibility of all Stewarding Operations in absence of Assistant Chief Steward.
• Assists Executive Steward in scheduling labor to OMS guidelines.
• Reassigns employees when necessary to ensure smooth operation in all outlets.
• Carries out inspections and administers Quality Assurance Program on assigned shift.
• Maintains adequate supplies in all outlets.

Skills

Supervisory, communication and organiz

Education

High school diploma or equivalent

Some college

Job description

Job Description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests needs.

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests needs.

Starting Rate $50,000.000

Responsibilities

• Completes responsibility of all Stewarding Operations in absence of Assistant Chief Steward.
• Assists Executive Steward in scheduling labor to OMS guidelines.
• Reassigns employees when necessary to ensure smooth operation in all outlets.
• Carries out inspections and administers Quality Assurance Program on assigned shift.
• Maintains adequate supplies in all outlets.

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Supervisory, communication and organizational skills.
• Ability to read and write English.
• Two years experience in supervisory position in the Hospitality Industry or related field, with direct supervision of employees and experience in scheduling labor and maintaining inventories.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.