Scheduling Specialist

WelbeHealth; Rosemead (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off: 17 days

Paid holidays: 12

401K with company match

Job summary

WelbeHealth in Rosemead, CA seeks a Scheduling Specialist to coordinate participant appointments in our PACE program, ensuring accurate team member availability and timely scheduling.

You will respond to calls and emails, handle cancellations and rescheduling, and communicate confirmations and reminders per department protocols.

We offer medical/dental/vision coverage, PTO, holidays, a 401K match, and a comprehensive compensation package.

Qualifications

• High school diploma or equivalency required.
• Minimum of one year of healthcare experience; PACE experience preferred.
• Minimum of one year of experience with Electronic Medical Records (EMR).
• Outstanding customer service orientation, especially in telephone and written communications.
• Excellent organizational and communication skills.

Responsibilities

• Coordinate the scheduling of participant appointments.
• Troubleshoot conflicts and urgent needs with stakeholders to meet turnaround times.
• Address cancellations and rescheduling requests promptly.
• Respond to calls, emails, and scheduling requests.
• Maintain and update team member availability in source systems.
• Communicate appointment confirmations and reminders per protocols.

Skills

Scheduling coordination

Healthcare experience

EMR experience

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Job description

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

The Scheduling Specialist is accountable for coordinating participant care scheduling, including maintaining accurate team member availability for participant appointments. This role also manages cancellations and rescheduling requests, responds to calls and in-person participant needs, notifies participants regarding future appointments, and conducts other administrative tasks as needed.

This role is different because the Scheduling Specialist at WelbeHealth:

• Has the opportunity to grow and strengthen their expertise within a structured, supportive healthcare environment designed to help navigate a variety of situations
• Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Effectively coordinate the scheduling of participants appointments
• Assist with troubleshooting conflicts and urgent needs, communicating with all stakeholders (staff, families, providers, etc.) to meet appointment turn-around times
• Address cancellation and rescheduling requests from both staff members and participants, ensuring changes are appropriately managed and promptly communicated to all parties
• Respond to incoming phone calls, emails, and contacts as scheduling requests are received
• Maintain and update team member availability in source systems to ensure accurate information is reflected at all times
• Communicate appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate

Job requirements include:

• High school diploma or equivalency required
• Minimum of one (1) year of healthcare experience required; PACE experience preferred
• Minimum of one (1) year of experience with Electronic Medical Records (EMR)
• Outstanding customer service orientation, especially in telephone and written communications
• Excellent organizational and communication skills

We are seeking a Scheduling Specialist that ideally has PACE or medical scheduling experience. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

$23.23 - $30.66 USD

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Applicants must be legally authorized to work in the United States without current or future employer sponsorship. At this time, WelbeHealth does not provide any employment-based visa sponsorship, including H-1B, TN, E-3, O-1, F-1 OPT/STEM OPT, or other employment-based work authorization.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WelbeHealth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

In case you are a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.