Supervisor Sales Administration

Generac; City of Pewaukee (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Generac is seeking a Supervisor of the Sales Administration to lead the Sales Coordinators, enabling the sales team to focus on selling while ensuring customer needs are met promptly and accurately. You will coach staff, monitor performance, and partner with Sales Operations on Salesforce improvements to drive efficiency and quality.

You will also participate in hiring processes, develop training, create standard procedures, and build strong relationships with internal teams and key customers to

Qualifications

• Associate's degree or equivalent work experience.
• Bachelor's Degree preferred for the role.
• 3+ years in inside sales or customer service with leadership experience.
• Proven ability to coach and develop staff, and to lead process improvements.

Responsibilities

• Selects, coaches, and develops staff with clear expectations.
• Oversees Sales Coordinators, providing coaching and mentoring.
• Sets team metrics and evaluates performance with team leads.
• Assists with new hire interviews and onboarding.
• Owns Salesforce/process improvements in partnership with Sales Operations.
• Identifies opportunities for continuous improvement and best practices.
• Escalates concerns to senior leaders and liaises with partner teams.
• Builds relationships with customers and key stakeholders to ensure service quality.

Skills

Sales coaching

Customer service

Communication

Problem solving

Salesforce

SAP

Excel

ERP knowledge

Leadership

Education

Associate's degree or equivalent

Bachelor’s Degree

Tools

Salesforce

SAP

Microsoft Office

Job description

The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently.

The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success. The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks.

Major Responsibilities

• Selects, coaches, and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Provides day-to-day oversight to the Sales Coordinators, by assisting with troubleshooting situations. Provides coaching, feedback and mentoring as necessary to ensure sales objectives and exceed customer expectations.
• Sets team metrics, monitors team performance, and sets clear expectations for team leads in team member coaching.
• Assists with new hire interview process and provides on-the-job orientation to new Sales Coordinators.
• Acts as a process ownership, partnering with Sales Operations to identify needs and requests for Salesforce improvement
• Identifies opportunities for continuous improvement
• Escalates concerns to senior leaders
• Assists representatives with their development plans and develop their customer service skills and product knowledge
• Develops process documents/procedures for topics that are unclear or have changed.
• Act as a liaison between partner teams and departments
• Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes
• Handles escalated calls or issues and work with appropriate teams as a liaison when necessary
• Develops and grows relationships with key customers/ stakeholders, acting on new information and monitoring customer satisfaction.

Minimum Job Requirements

Education

Associate's degree or equivalent work experience

Work Experience

3 years progressive work experience in an Inside Sales and/or Customer Service environment

2 years’ experience leading or mentoring teams, developing people, or organizing tasks

Knowledge / Skills / Abilities

• Excellent verbal and written communication skills
• Excellent presentation and customer service skills
• Excellent problem-solving skills
• Continuous improvement mindset
• Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner
• Ability to work independently with a high attention to detail
• Knowledge of SAP or equivalent ERP system
• Knowledge of Salesforce or equivalent CRM system
• Ability to build relationships and earn trust
• Ability to influence employees to collaborate and achieve goals as a group
• Strong conflict management and resolution skills
• Knowledge of how to manage process and strategic plans
• Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets

Preferred Job Requirements

Education

Bachelor’s Degree

Work Experience

Previous experience managing process and strategic planning

Previous experience using SAP or equivalent ERP

Previous experience using Salesforce or CRM systems

Previous process improvement experience.

Office Environment (Includes Field Sales):

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.