Sales Support Manager

Bindi North America Inc.; Kearny (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Bindi North America Inc. in New Jersey is seeking a Salesforce & Sales Support Manager to serve as the primary Salesforce expert for the US Sales organization, ensuring data accuracy and driving efficient processes.

You will develop reports and dashboards, support regional sales leadership, train users, and collaborate with cross-functional teams to improve sales operations and performance. This exempt, full-time role reports to the Sales Controller and requires strong analytical and

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Information Systems, or related field preferred.
• 5+ years of experience in Salesforce, Sales Operations, Sales Support, or related role.
• Hands-on Salesforce experience, including reports and dashboards.
• Strong understanding of sales processes, CRM systems, and sales data.
• Experience supporting a geographically dispersed sales organization.

Responsibilities

• Serve as the primary Salesforce point of contact for the U.S. Sales organization and provide day-to-day user support.
• Maintain Salesforce data accuracy, completeness, consistency, and adoption.
• Create and maintain reports, dashboards, views, and other sales tools.
• Troubleshoot Salesforce issues and coordinate with technical resources.
• Train and onboard Sales users; develop guides and process documentation.
• Provide centralized administrative and operational support to Regional Sales Managers and DSD Managers across the U.S.
• Prepare sales reports, customer information, presentations, analyses, and other materials requested by Sales.
• Develop recurring and ad hoc sales reports and dashboards for Sales leadership.

Skills

Salesforce

Sales Operations

Reporting & Dashboards

Data Analysis

CRM Systems

Education

Bachelor's degree in Business Administration, Sales, Marketing, Information Systems, or related field

Job description

JOB DESCRIPTION

Position Title: Salesforce & Sales Support Manager

Department: Customer Service / Sales Support

Location: New Jersey Headquarters

Reports To: Sales Controller

Position Type: Full-Time, Exempt

POSITION OVERVIEW

The Salesforce & Sales Support Manager is the primary Salesforce subject-matter expert and centralized sales support resource for the U.S. Sales organization. The role supports Regional Sales Managers, DSD Managers, and Sales leadership by maintaining accurate sales data, developing useful reporting, resolving system and account issues, and improving sales processes.

KEY RESPONSIBILITIES

Salesforce Management

Serve as the primary Salesforce point of contact for the U.S. Sales organization and provide day‑to‑day user support.

Maintain Salesforce data accuracy, completeness, consistency, and adoption.

Create and maintain reports, dashboards, views, and other sales tools.

Troubleshoot Salesforce issues and coordinate with internal or external technical resources when needed.

Support Salesforce configuration, enhancements, testing, system changes, and new functionality.

Train and onboard Sales users; develop practical guides and process documentation as needed.

Sales Support & Operations

Provide centralized administrative and operational support to Regional Sales Managers and DSD Managers across the U.S.

Assist with customer, account, territory, product, pricing, and sales-related information.

Support new customer/account setup, updates, territory changes, and account maintenance in Salesforce and related systems.

Prepare sales reports, customer information, presentations, analyses, and other materials requested by Sales.

Coordinate sales-related requests with Customer Service, Distribution, Finance, Marketing, IT, and other departments.

Track requests through resolution and identify recurring issues or opportunities to reduce administrative work for Sales.

Sales Reporting & Analytics

Develop recurring and ad hoc sales reports and dashboards for Sales leadership.

Analyze sales data to identify trends, opportunities, gaps, and issues.

Support sales performance tracking, forecasting, pipeline reporting, budgets, targets, and incentive programs.

Ensure Salesforce reporting aligns with Sales business requirements.

Process Improvement & Projects

Identify opportunities to simplify, standardize, automate, and improve Salesforce and sales support processes.

Establish consistent Salesforce usage and data‑entry practices across the Sales organization.

Develop and maintain SOPs for Salesforce and sales support activities.

Support sales initiatives, promotions, product launches, contests, territory realignments, and other special projects.

QUALIFICATIONS

Bachelor#39;s degree in Business Administration, Sales, Marketing, Information Systems, or related field preferred.

5+ years of experience in Salesforce, Sales Operations, Sales Support, or a related role.

Strong hands‑on Salesforce experience, including reports and dashboards.

Strong understanding of sales processes, CRM systems, and sales data.

Experience supporting a geographically dispersed sales organization preferred.

Strong analytical, problem‑solving, organizational, and communication skills.

Ability to manage multiple priorities and translate business needs into practical Salesforce and sales‑support solutions.

Strong attention to detail and commitment to data accuracy.

CORE COMPETENCIES

• Salesforce Expertise
• Sales Orientation
• Analytical Thinking
• Problem Solving
• Communication
• Organization
• Process Improvement
• Accountability