Supervisor - Retail Operations

Bally’s Corporation; Dover (DE); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the casino-entertainment industry is seeking a Supervisor for Retail Operations in Dover. The role involves providing exceptional customer service, overseeing daily operations, and ensuring compliance with company policies. Ideal candidates will have supervisory experience and strong leadership skills. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• Two years of retail supervisory experience preferred.
• Must be able to work weekends, holidays, and nights as scheduled.

Responsibilities

• Provide guests with the highest level of customer service.
• Maintain awareness of security in all shops.
• Complete and submit all paperwork that is due on a daily, weekly, or monthly basis.

Skills

Customer Service

Leadership

Communication

Problem Solving

Math Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

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Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Supervisor - Retail Operations

Responsibilities

• Provide guests with the highest level of customer service.
• Maintain awareness of security in all shops.
• Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
• Handle all complaints and problems that may occur in a courteous and professional manner.
• Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
• Ensure proper pricing of merchandise.
• Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
• Maintain a smooth selling floor.
• Ensure employees are implementing store promotions and sales contests.
• Ensure all “Specialty Brand” programs are followed and standards upheld.
• Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
• Assist with monthly inventory.
• Complete and issue timely evaluations for subordinates.
• Conduct formal and informal training for subordinates.
• Conduct formal and informal coaching and counseling with subordinates.
• Reward and recognize superior performers.
• Ensure that employees work safely and follow all safety rules.
• Ensure compliance with relevant laws and regulations as well as company policies and procedures.
• Maintain up-to-date knowledge of industry and competition.
• Ensure effective communication within the department and company.
• Hold subordinates accountable for established performance expectations.
• Motivate and develop staff; provide advice and guidance as appropriate.
• Comply with and enforce compliance with the company’s recycling program standards.
• Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager
• Interviews, selects, hires and retains superior employees
  
  

Additional Functions

• Perform other duties as assigned.
  
  

Qualifications

• High school diploma, GED or equivalent work experience required.
• Two years of retail supervisory experience preferred.
• Must possess good math skills.
• Must possess computer proficiency with Microsoft Word.
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to successfully pass a background check.
• Must be able to speak, read and write English
  
  

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
  
  

Target Hourly Starting Rate: $20.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Gambling Facilities and Casinos

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