Supervisor-Community Outreach

Presbyterian Healthcare Services; Albuquerque (NM); Remote; USD 45,000 - 55,000; Full time

Job summary

A leading healthcare organization in New Mexico is seeking a Supervisor for Quality Performance Improvement. This role involves overseeing staff, ensuring compliance with regulations, and driving performance improvement initiatives. Join a dedicated team committed to enhancing community health.

Benefits

Medical benefits

Wellness program

Vision benefits

Dental benefits

Paid time off

Retirement plan

Qualifications

• Four years of healthcare or managed care industry experience required.
• Six years of additional experience can be substituted in lieu of a degree.

Responsibilities

• Supervise the overall direction, coordination, implementation, and completion of clinical and quality programs.
• Lead staffing activities, including interviewing, hiring, coaching, providing performance feedback.
• Collaborate with leadership to establish Quality and Population Health program expectations.

Skills

Leadership

Coaching

Mentoring

Education

Bachelor's degree in a related field

Job description

Overview

Now hiring a Supervisor-Quality Performance Improvement!

Presbyterian Healthcare is hiring a Supervisor-Quality Performance Improvement. This position is responsible for supervising the daily operations of the Population Health and Quality Performance Improvement staff, including interventionists, program manager associates, and program managers. It provides leadership for complex multi-departmental clinical and business programs supporting Performance Improvement initiatives, programs, and regulatory compliance. The role involves coaching, mentoring, and leading the team to ensure accreditation and regulatory requirements are met, and clinical and fiscal targets are achieved.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it — and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Remote work from home: This job is intended to be conducted in the state of New Mexico.
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement, and more for full-time employees.

Preferred Qualifications

This position is primarily remote, but there will be times it will require onsite working sessions.

• Call Center experience preferred
• Remote work experience preferred

Minimum Qualifications

• Bachelor's degree in a related field. Six years of additional experience can be substituted in lieu of a degree.
• Four years of healthcare or managed care industry experience required.

Responsibilities

• Supervise the overall direction, coordination, implementation, and completion of clinical and quality programs aligned with the PHS Scorecard and organizational strategy.
• Direct and delegate daily operations for staff, including assigning caseloads and supporting program planning.
• Lead staffing activities, including interviewing, hiring, coaching, providing performance feedback, and mentoring.
• Develop and implement Benefit, Pharmacy, and Provider Quality solutions to issues identified during member-facing activities.
• Collaborate with leadership to establish Quality and Population Health program expectations.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance, and other voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program provides engaging opportunities to enhance your health and well-being. Earn gift cards and more by participating in wellness activities such as challenges, webinars, preventive screenings, and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian actively works to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees, including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves over 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.

Maximum offer for this position is up to USD $47.83/hr. Compensation disclaimer: The compensation range considers various factors, including experience, training, internal equity, and organizational needs.