Assistant Manager

Goodwill Industries of San Diego County; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking a capable supervisor to support daily store operations, coach staff, and ensure revenue and production goals are met. The role requires leadership, strong customer service, and compliance with wage/hour laws.

As part of the team, you may move locations within a 25-mile radius of San Diego County and work to maintain a safe, well-organized store while delivering excellent donor and customer experiences.

Qualifications

• High School Diploma or GED required.
• 1–2 years related experience preferred.
• Must have CA Driver's License and driving record acceptable to insurance.
• Forklift certification and pallet jack operation required.

Responsibilities

• Assist Store Manager with daily department operations and achieving store goals.
• Ensure excellent customer service to customers and donors.
• Aid in scheduling, reporting, and daily decision making.
• Maintain a safe, clean, well-organized store with proper merchandising.
• Assist in wage/hour compliance and employee relations.
• Provide leadership and training to staff and support performance evaluations.

Skills

Leadership

Coaching

Staff training

Customer service

Education

High School Graduate or GED

Tools

Microsoft Word

Excel

Email

Internet

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Assists the Manager in the daily operations. Daily duties will include management functions, opening/closing store, overseeing production/retail operations, providing training, coaching, and performance feedback to staff. Able to assume responsibility for daily operations, including revenue and production goals, employee relations, wage and hour compliance, and administrative duties in the absence of the Store Manager. May be required to move locations within a 25-mile radius of San Diego County.

North Country Clearance Center

Oversees the Clearance Center Staff and NC Fixed Crew.

Essential Functions Statement(s)

• Assists the Store Manager and/or Operations Manager with daily department operations and ensuring store revenue and goals are met.
• Ensures excellent customer service is provided to customers and donors. Provides product that meets company pricing and quality standards.
• Responsible for aiding in daily decision making, schedules, store planning and completion of reports in a timely and accurate manner.
• Responsible for maintaining store in a safe, clean and well organized with merchandised.
• Assumes all daily responsibilities in the absence of the Manager.
• Assists the manager in ensuring employment relationship issues are resolved according to the organization's best practices, culture, core values, laws and regulations.
• Provides leadership, guidance, training and professional development in a positive work environment to motivate staff, increase productivity and achieve departmental goals.
• In collaboration with the Store Manager, responsible for preparing and issuing Annual Performance Evaluations and 5-Minute Goal Setting Conversations, P&Ls, and production and revenue budgets.
• Implements organizational initiatives such as 4DX methodology and Kaizen continual improvement.
• Reports any concerns or ongoing issues related to the department and provides feedback on resolution. Performs other duties as assigned or needed.

SKILLS AND ABILITIES

• Education High School Graduate or General Education Degree (GED).
• Experience One to two years related experience.
• Computer Skills Basic computer skills, e-mail, internet use, Microsoft Word and Excel.
• Certificates & Licenses Must have a CA Driver's License and driving record acceptable to Goodwill's insurance company requirements.
• After Market and NC Clearance Center Must be able to be forklift certified, and operates pallet jack.

Other Requirements

• Ability to operate electronic cash register.
• Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.).
• Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.).
• Ability to read and understand sales reports.