Sales Supervisor - Retail

Goodwill Industries of the Valleys; South Boston (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a store supervisor to lead the sales floor and production areas for donated merchandise.

You will oversee daily operations, resolve customer inquiries, manage cash reconciliation, and train team members while ensuring a clean, safe retail environment and achievement of productivity goals.

Strong leadership, excellent communication, and basic math skills are essential, along with a High School diploma or GED or equivalent supervisory experience.

Qualifications

• Strong leadership, interpersonal, and verbal and written communication skills.
• Basic computer skills.
• Ability to perform basic math skills.
• Good interpersonal skills and customer service.
• High school, GED, 6 months supervisory experience, or equivalent combination of education and experience is preferred.

Responsibilities

• Supervises all aspects of the sales floor engaged in selling donated items.
• Resolve customer complaints or inquiries appropriately and provide notification to the Store Manager.
• Reconciles cash registers at the end of the day.
• Oversees quality and quantity of goods going to the sales floor to maintain a full inventory.
• Review sales and product levels in each department to identify areas of opportunity.
• Supervises all aspects of the production area engaged in receiving and processing of donated merchandise.
• Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors.
• Appraise and price merchandise with the intention of receiving the maximum monetary value.
• Properly submit nightly service request to notify logistics department of product needs.
• Ensure all daily productivity goals are met in all commodities and report deficiencies to the Store Manager.
• Provides input to the store manager regarding employee performance and assist with training team members.
• Support a teamwork environment driving team members through motivation and positive motivation. Perform work of team members as needed.
• Maintain a clean and safe environment ensuring that all areas are clean and productive following Goodwill's policies and procedures.
• Insures timely and correct submission of incident/accidents reports to the appropriate department.
• Opens and closes the retail store on time and in a safe manner for all opening and closing staff.
• Attends management team meetings as required and completes all training required in a timely manner.
• Ensure WESA reports are completed in a timely manner.
• Performs other duties as assigned.

Skills

Leadership

Interpersonal skills

Verbal communication

Written communication

Basic computer skills

Math skills

Customer service

Education

High school diploma or GED

Job description

Founded over ninety years ago, Goodwill Industries of the Valleys is committed to the vision of eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Goodwill team members are at the heart of this mission. They are the very individuals we aim to empower, part of the families we want to strengthen, and members of the communities we want to inspire. Through a team-centered model, Goodwill is more connected to the areas we serve. Our team members are the ones who drive innovation, further the impact we make for those we serve, and define the very culture of our organization.

What is a team-centered culture exactly? It's a commitment to team member development, improved and efficient processes, and a dedication to providing the support needed to be successful. From our retail locations, to our production teams, support staff, and those on the front lines of our mission work, every role within the organization is vital. Collaboration on all levels, sets up both the individual and the organization for success. We would love to have YOU be a part of that success - apply today!

Responsibilities

• Supervises all aspects of the sales floor engaged in selling donated items.
• Resolve customer complaints or inquiries appropriately and provide notification to the Store Manager.
• Reconciles cash registers at the end of the day.
• Oversees quality and quantity of goods going to the sales floor to maintain a full inventory.
• Review sales and product levels in each department to identify areas of opportunity.
• Supervises all aspects of the production area engaged in receiving and processing of donated merchandise.
• Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)
• Appraise and price merchandise with the intention of receiving the maximum monetary value.
• Properly submit nightly service request to notify logistics department of product needs.
• Ensure all daily productivity goals are met in all commodities and report deficiencies to the Store Manager.
• Provides input to the store manager regarding employee performance and assist with training team members.
• Support a teamwork environment driving team members through motivation and positive motivation. Perform work of team members as needed.
• Maintain a clean and safe environment ensuring that all areas are clean and productive following Goodwill's policies and procedures.
• Insures timely and correct submission of incident/accidents reports to the appropriate department.
• Opens and closes the retail store on time and in a safe manner for all opening and closing staff.
• Attends management team meetings as required and completes all training required in a timely manner.
• Ensure WESA reports are completed in a timely manner.
• Performs other duties as assigned.

Qualifications

• Strong leadership, interpersonal, and verbal and written communication skills.
• Basic computer skills.
• Ability to perform basic math skills.
• Good interpersonal skills and customer service.
• High school, GED, 6 months supervisory experience, or equivalent combination of education and experience is preferred.

Empowering Individuals * Strengthening Families * Inspiring Communities