Beverage Supervisor

Rivers Casino; Portsmouth (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Rivers Casino Portsmouth is seeking a Beverage Supervisor to oversee bartenders, beverage servers, and bar attendants during shifts. You will ensure staffing aligns with forecasted volume and budget and maintain high sanitation and safety standards.

Communicate policy updates and assist in training while resolving team issues as they arise. The role requires strong interpersonal skills, a team-first attitude, and familiarity with POS systems.

Qualifications

• High School Diploma or equivalent.
• Experience with modern POS System preferred.
• Prior Beverage Leadership experience is preferred.

Responsibilities

• Supervise bartenders, beverage servers, and bar attendants during a shift.
• Ensure proper staffing for forecasted volume and budget guidelines.
• Maintain sanitation and safety standards.
• Communicate policy changes to team.
• Assist in training new team members.
• Resolve team member issues and escalate as needed.
• Ensure proper paperwork is completed.

Skills

Beverage leadership

Interpersonal communication

Team player

Computer literacy

Education

High School Diploma or equivalent

Tools

POS system

Google Apps

Job description

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Description

Job Summary:

Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.

Available Shift:

• Grave Shift: 10:00PM-6:00AM

Supervisory Responsibilities:

• Yes. Supervises Beverage Servers, Bartenders, Bar Porters and Runners

Duties/Responsibilities:

• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift.
• Ensure all functional job duties are performed according to established company policies.
• Notifies team members of changes in policy and procedure.
• Communicate any problems or concerns to the Beverage Manager and other departments as needed.
• Maintains thorough communication between shifts.
• Works with all departments to ensure proper communication.
• Properly fills out all paperwork required for the job.
• Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
• Resolves team member complaints or disputes or refers the problem to the manager.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains high sanitation and safety standards.
• Maintains sufficient materials and products in the work location.
• Maintains security of products and areas assigned to the department.
• Ensures rotation of products to comply with local health department regulations and to ensure freshness of product
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Self-starter with an open mind, positive nature and enthusiastic.
• Performs any other duties as specified or assigned by the Beverage Manager or any member of the Executive Management.

Minimum Education and Experience Requirements:

• High School Diploma or equivalent
• Experience with modern POS System preferred
• Prior Beverage Leadership experience is preferred

Knowledge, Skills, and Abilities:

• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• The ability to perform well under pressure.
• Proven track record of demonstrating sound judgment
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
• Must be able to use a computer to enter requisitions.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must attend and pass Care (Controlling Alcohol Risks Effectively).
• Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
• Communicates all concerns and observations to the Manager and Director on the shift report.
• Supports all departments with any requests or assistance.
• Competence with Google Apps suite of software
• Prior experience in a high-volume outlet preferred
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) within 120 days of employment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 135 pounds at times.
• Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.