Supervisor – Rental Services Service

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 75,000 - 95,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a shop supervisor to direct the day-to-day operations across shop and/or field locations, coordinating workflow and staffing.

You will ensure high-quality repairs and customer service while supervising and coaching shop staff and promoting safety and efficiency. The role requires leadership experience, strong communication, and the ability to analyze operations, control costs, and uphold safety guidelines in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Experience leading or supervising staff is required.
• Experience with diesel equipment is preferred.

Responsibilities

• Direct and manage the day-to-day shop operations of a shop and/or field location.
• Ensure the shop produces high quality repairs and customer service.
• Review and analyze shop service operations for efficiency and expenses.
• Supervise, coach, train, discipline, and lead staff.
• Investigate service-related complaints and vendor invoices; initiate corrective measures.
• Monitor safety policies and ensure facilities and equipment are in safe operating condition.
• Assist in troubleshooting and repair of equipment; promote timely repairs.
• Perform other duties as required.

Skills

Leadership

Supervision

Customer service

Communication

Analytical skills

Multitasking

Team management

Problem solving

Time management

Conflict management

Education

High School Diploma or GED

Tools

Microsoft Office

Company systems

Job description

Description

Position Summary

This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

II. Position Duties/Responsibilities

Primary Responsibilities:

• Direct and manage the day-to‑day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
• Ensure the shop produces high quality, efficient repairs and customer service
• Assist with reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses
• Supervise, coach, train, discipline, and lead assigned shop staff
• Investigate and follow up on service‑related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
• Monitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative location
• Ensure all facilities and equipment are in safe operating condition
• Assist in the trouble shooting and repair of equipment, promoting and supporting the timely repair of equipment
• Perform other duties as required
• Position Requirements

Required

• High School Diploma or GED
• Minimum of 3 years of experience with diesel equipment
• Minimum of 1 year of experience supervising or leading staff

Preferred

• Associates degree in related technical field
• 5 years or more of experience with diesel equipment
• 3 years or more of experience in supervising staff
• Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills
• Good leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
• Excellent communication skills—verbal and written—with people at all levels of the company
• Excellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill set
• Ability to work in a fast‑paced, high‑pressure, deadline‑driven environment
• Good multitasking abilities, detail‑oriented and self‑motivated
• Good interpersonal skills and ability to manage conflict in a win/win style
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn MacAllister systems/databases/platforms
• Absolute ability to keep both business and personal information confidential
• Physical Requirements of Position:
• Occasional non-confined sitting (able to move about at will.)
• Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination
• Occasional repeated bending, crouching, stretching, or crawling
• Frequent communication other individuals. Must be able to able to exchange accurate information when speaking with customers, coworkers, and vendors.
• Frequent use of vision requiring minimum visual activity. Must be able to identify and distinguish colors and when using electronic and mechanical devices; may be required to operate a vehicle at various times.