Supervisor – Rental Services Service

Macallister-Machinery-Company,-Inc.; Galesburg (MI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Macallister-Machinery-Company,-Inc. is seeking a seasoned supervisor to direct and oversee shop and field operations at the Galesburg location. You will coordinate workflow, ensure staffing, safety compliance, and high-quality repairs and customer service.

You will lead and develop shop staff, review operations for efficiency and costs, and promote timely equipment repair while maintaining professionalism across all levels.

Qualifikationen

• High School Diploma or GED required.
• Minimum of 3 years of experience with diesel equipment.
• Minimum of 1 year of experience supervising or leading staff.
• Associates degree in related technical field preferred.
• 5 years or more of experience with diesel equipment preferred.
• 3 years or more of experience in supervising staff preferred.

Aufgaben

• Direct and manage the day-to-day shop operations of a shop and/or field location, overseeing all work order functions.
• Ensure the shop produces high quality, efficient repairs and customer service.
• Assist with reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses.
• Supervise, coach, train, discipline, and lead assigned shop staff.
• Investigate and follow up on service-related complaints and vendor invoices; identify and initiate corrective measures as needed.
• Monitor and comply with all safety policies and guidelines for staff and customers.
• Ensure facilities and equipment are in safe operating condition and assist in troubleshooting/repairs.
• Perform other duties as required.

Kenntnisse

Leadership

Communication

Analytical

Multitasking

Interpersonal skills

Ausbildung

High School Diploma or GED

Associate degree in related technical field

Tools

Microsoft Office

Jobbeschreibung

This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

II. Position Duties/Responsibilities

Primary Responsibilities:

• Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
• Ensure the shop produces high quality, efficient repairs and customer service
• Assist with reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses
• Supervise, coach, train, discipline, and lead assigned shop staff
• Investigate and follow up on service-related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
• Monitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative location
• Ensure all facilities and equipment are in safe operating condition
• Assist in the trouble shooting and repair of equipment, promoting and supporting the timely repair of equipment
• Perform other duties as required

Position Requirements

Required:

• High School Diploma or GED
• Minimum of 3 years of experience with diesel equipment
• Minimum of 1 year of experience supervising or leading staff

Preferred

• Associates degree in related technical field
• 5 years or more of experience with diesel equipment
• 3 years or more of experience in supervising staff
• Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
• Excellent communication skills—verbal and written—with people at all levels of the company
• Excellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill set
• Ability to work in a fast-paced, high-pressure, deadline driven environment
• Good multitasking abilities, detail-oriented and self-motivated
• Good interpersonal skills and ability to manage conflict in a win/win style
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn MacAllister systems/databases/platforms
• Absolute ability to keep both business and personal information confidential
• Physical Requirements of Position:
• Occasional non-confined sitting (able to move about at will.)
• Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination
• Occasional repeated bending, crouching, stretching, or crawling
• Frequent communication other individuals. Must be able to able to exchange accurate information when speaking with customers, coworkers, and vendors.
• Frequent use of vision requiring minimum visual activity. Must be able to identify and distinguish colors and when using electronic and mechanical devices; may be required to operate a vehicle at various times.