Supervisor - Registration Admitting

10 John C. Lincoln Medical Center; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

HonorHealth in Phoenix, AZ seeks a Supervisor – Registration Admitting to oversee daily department operations, staff scheduling, and quality of service in registration and admitting. This role leads hiring, training, and performance reviews, ensures HIPAA compliance, and coordinates with physician offices and hospital staff to maintain accurate patient flow.

The ideal candidate has 2+ years in healthcare customer service with supervisory experience; associates degree or equivalent; bachelor’s

Qualifications

• Associates degree or equivalent in Patient Access; Bachelor's preferred.
• Minimum 2 years customer service in healthcare; 1 year in supervisory role; 4 years healthcare supervisory experience preferred.

Responsibilities

• Supervises daily staff performance and staffing levels.
• Assist in hiring, training and personnel development.
• Lead staff huddles and meetings to ensure open communication.
• Complete daily, weekly and monthly reports and queues.
• Ensure adherence to policies, HIPAA, and regulatory requirements.
• Coordinate with other departments and physician offices as needed.

Skills

Staff supervision

Hiring & training

Customer service

Communication

Education

Associates degree or equivalent

Bachelor's degree preferred

Job description

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020 Category: Clinical Operations Shift: Day Department: Registration Admitting Additional Comments To Recruiter (Enter Work Hours And Preferred Qualifications) Monday -Friday 730a-1600 with mandatory weekend shifts twice a month

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Supervisor – Registration Admitting is responsible for the supervision of the daily operations specific to their department (s). The supervisor oversees and directs work team's production and performance to ensure proper utilization and effectiveness of assigned staff. They are responsible for defining and delegating team member responsibilities to the appropriate staff in order to ensure a smooth, accurate workflow. This position ensures appropriate daily staffing levels for all positions, may maintain and monitor staff timekeeping, job performance in terms of accuracy and quality. This position will ensure staff compliance with department and network policies and procedures. May establish and conduct employee training in collaboration with the business need of the department and support leadership in daily operations.

ESSENTIAL FUNCTIONS

• Supervises and monitors daily staff performance, staffing levels, and maintains accurate records.
• Assist in hiring, training, evaluating and personnel development, including corrective action when necessary.
• Assist in department processes and improvements.
• May lead huddles and or staff meetings to ensure an open line of communication with staff and leadership.
• Completes all daily, weekly and monthly reports and assigned work queues as required.
• Ensures new processes are rolled out timely and performs periodic quality reviews to ensure compliance (analyzes, tracks and audits production).
• Ensures that the highest level of customer service is extended with internal and external customers.
• Works collaboratively with other departments.
• Fosters communication with physician’s office and hospital referral coordinators.
• Visit provider offices and hospitals as needed to facilitate scheduling accuracy.
• May plan, schedule, and implement training and education of employees to achieve performance standards and expectations.
• Mentors and develops staff on an individual basis.
• May act as a financial steward and works with Patient Financial Services to ensure adequate knowledge for interpretation of patient billing questions.
• Maintains knowledge of current federal regulations regarding admission and registration procedures and ensures adherence to those guidelines.
• Informs staff of point of services collection goals monthly; monitors to ensure that collections goals are met; reviews collection results and missed opportunities with staff in their monthly one on ones.
• Balances and documents point of service collections as required.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria.
• May attend departmental meetings and payer in-services in order to enhance communications within departments.
• Performs other duties as assigned.

Education

Associates Business College certification or equivalent experience in Patient Access Required Bachelors Preferred

Experience

2 years customer service experience or front office experience in medical practice/medical billing/registration/financial setting, including one (1) year in a supervisory or leadership role Required 4 years financial operations/healthcare related supervisor experience/healthcare patient financial services. Preferred

LICENSE AND CERTIFICATIONS

Business College Certification Preferred

About us

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.