Lead - Admissions Services

HonorHealth; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

HonorHealth in Phoenix, AZ seeks an Operations Lead for Patient Services to oversee registration staff, manage schedules, and ensure compliance with healthcare regulations. The ideal candidate has at least 2 years of registration or counseling experience and a strong focus on customer service. You will be responsible for training, reporting, and enhancing patient access processes within the department.

Join a leading nonprofit healthcare system dedicated to caring for the community and grow your career with us.

Qualifications

• Minimum 2 years in registration, financial counseling or patient account collections with focus on customer service.
• Experience in healthcare or hospital registration preferred.

Responsibilities

• Oversee shift responsibilities of registration staff.
• Prepare department schedule and modify as needed.
• Assist with training of department employees.

Skills

Customer service

Patient account collections

Regulatory knowledge (HIPAA)

Education

High School Diploma or GED

Associates in related healthcare field

Job description

Primary City/State: Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027

Category: Patient Services

Shift: Day

Department: Registration Admitting

Sun-Tuesday and every other Wednesday- 5:30am-4:00pm.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self‑pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers.

Essential Functions

• Oversees the shift‑to‑shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
• Completes reports as assigned.
• Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
• Performs registrations in order to stay current on system requirements and ease of use.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments.
• Attends payer in‑services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.

Education

• High School Diploma or GED Required
• Associates in related healthcare field Preferred

Experience

• 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service. Required
• 3 years healthcare or hospital registration experience or patient financial counseling Preferred
• 3 years minimum experience required. Preferred

License and Certifications

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