Supervisor, Priority Support

WorkAsPro; Charlotte (NC); On-site; USD 97,000; Full time

Job summary

A leading company in technology is seeking a Supervisor for Priority Support to lead a specialized team supporting high-value customers. This full-time role will engage in enhancing customer experiences, managing operational excellence, and resolving complex escalations. Applicants should have solid leadership experience in customer management, with a passion for delivering exceptional service and knowledge in crypto.

Benefits

Target bonus

Equity

Benefits

Qualifications

• 3+ years in customer/account management.
• Basic blockchain and crypto knowledge.
• Background in Banking or FinTech preferred.

Responsibilities

• Lead and develop a team of customer service agents.
• Manage initiatives to improve customer satisfaction metrics.
• Collaborate with training teams to optimize processes.

Skills

Communication

Leadership

Customer Experience

Problem Solving

Flexibility

Education

Bachelor's degree preferred

Tools

Google Suite

Job description

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Salary

$96,305 USD per year + target bonus + equity + benefits

Job Description

Job Title:

Supervisor, Priority Support

Location:

Charlotte, North Carolina (In-office)

Salary

$96,305 USD per year + target bonus + equity + benefits

About The Role

Lead a specialized team supporting Coinbase’s highest value customers across multiple communication channels. You’ll drive operational excellence, improve customer experience, handle escalations, and collaborate cross-functionally to enhance workflows and services.

Key Responsibilities

• Lead and develop a team of customer service agents supporting high-value individual and enterprise clients.
• Manage initiatives to streamline operations and improve customer satisfaction metrics (SLAs, productivity, quality).
• Collaborate with Program, Quality, and Training teams to optimize processes.
• Resolve complex customer escalations through coordination with subject matter experts.
• Advocate for customers and drive cross-team alignment on solutions.
• Anticipate customer needs and reduce friction to strengthen trust and adoption.
• Occasionally travel to support onshore/offshore teams.
• Serve as escalation point within the Customer Experience organization for dedicated consumer accounts.
  
  

What Coinbase Looks For In You

• Proven people leader with at least 3 years in enterprise customer/account management/advisory in fast-paced settings.
• Passion for Coinbase’s mission and delivering excellent service to high-value clients.
• Basic blockchain and crypto knowledge (staking, custody, rewards, infrastructure).
• Strong communication skills for cross-department collaboration.
• Experience with Google Suite and presentation prep.
• Flexible and adaptable in a fast-growing company.
• Background in Banking, Wealth Management, FinTech, Corporate Finance, or Crypto preferred.
  
  

Nice To Have

• High proficiency in cryptocurrency and Coinbase products.
• Advanced degree in business, finance, project management, or client experience.
  
  

Work Environment

Full-time, in-office role with possible weekend and night shifts to support 24/7 operations.

Tagged As

• React
• React Native
• CSS
• Development
• Remote
• Non Tech
• NFT
• Solidity
• Developer
• Marketing
• DeFi
• Internship

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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