Supervisor, Pre-Arrival

Jobtailor; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Tulsa, OK is seeking a dedicated supervisor to lead the prior authorization and pre-arrival team, guiding daily operations and ensuring exceptional customer service across all interactions.

You will review performance metrics, assign workloads, train and evaluate staff, and monitor regulatory and payer requirements to maintain compliant, efficient workflows while collaborating with stakeholders to resolve issues promptly.

Qualifications

• Must have strong leadership and communication skills.
• Experience supervising prior authorization or similar healthcare teams is preferred.
• Knowledge of payer requirements and regulatory standards is required.

Responsibilities

• Supervise daily operations and activities of the prior authorization and pre-arrival team.
• Review daily reports to prioritize work and ensure timely workflow and exceptional customer service.
• Research and resolve elevated issues with stakeholders to maintain efficiency and quality.
• Monitor compliance with laws, regulations, payer requirements, Joint Commission standards, and health system policies.
• Assist management with recruitment, interviewing, and hiring of team members; support retention initiatives.

Skills

Team Supervision

Regulatory Compliance

Customer Service

Performance Evaluation

Healthcare Knowledge

Education

High School Diploma or GED

Associate's Degree in a healthcare-related field

Tools

Online Computer Systems

Business Office Equipment

Job description

• Supervise and guide daily operations, responsibilities, and activities of the prior authorization and pre-arrival team


• Review daily operational reports to prioritize and distribute work, ensuring timely workflow and exceptional customer service


• Review and research elevated issues and work with stakeholders to resolve them efficiently


• Monitor staff compliance with applicable laws, regulations, payer requirements, Joint Commission standards, and health system policies


• Report non-compliance issues to management for input and resolution


• Assist management with recruitment, interviewing, and hiring of team members


• Support staff retention initiatives


• Coordinate daily schedules to maintain work-unit coverage and monitor overtime against the authorized budget


• Assist with annual performance reviews and conduct employee reviews as requested


• Make independent decisions involving non-routine problems under general supervision


• Directly supervise staff and prepare and give performance evaluations


• Work with patients, customers, healthcare professionals, and staff by telephone or face-to-face

Requirements

• High School Diploma or GED required


• Associate’s Degree in a healthcare-related field preferred


• Minimum of 5 years of related experience


• Excellent communication, telephone, customer relations, and organizational skills


• Ability to work and lead staff in a fast-paced environment


• Working knowledge of regulatory and accrediting agency requirements


• Knowledge of payer requirements for area of responsibility


• Working knowledge of online computer systems/applications


• Ability to perform telephone activities concurrently with computer activities


• Demonstrated and working knowledge of medical terminology


• Working knowledge of basic business office equipment


• Ability to organize and prioritize work effectively and efficiently


• No licensure, registration, or certification required


• Must live within commuting distance to Tulsa, OK

Core Competencies

Demonstrates strong leadership and organizational capabilities in supervising prior authorization and pre-arrival teams, ensuring compliance with regulatory standards and exceptional customer service. Proficient in managing workflows, conducting performance evaluations, and supporting staff retention initiatives.

Highest-signal resume keywords

• Team Supervision


• Regulatory Compliance


• Customer Service


• Performance Evaluation


• Healthcare Knowledge

Hard Skills

• Medical Terminology


• Regulatory Knowledge


• Payer Requirements


• Operational Reporting


• Performance Review

Soft Skills

• Excellent Communication


• Organizational Skills


• Customer Relations


• Leadership Ability


• Problem-Solving

Industry Keywords

• Healthcare


• Prior Authorization


• Joint Commission Standards


• Compliance


• Fast-Paced Environment

Tools & Technologies

• Online Computer Systems


• Business Office Equipment