Supervisor Pharmacy Operations

Froedtert ThedaCare; Milwaukee (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Career development & tuition support

Academic partnership with MCW

Referral bonuses

403(b) retirement plan

Medical/Dental/Vision/Life insurance

Job summary

Froedtert Health is seeking a detail-oriented Pharmacy Technician Supervisor to oversee daily tech operations at our Milwaukee facility. You will recruit, train, and lead technicians, ensuring regulatory compliance and high quality in all medication distribution processes.

Responsibilities include implementing new policies, coordinating technology-driven services, and collaborating with the pharmacy manager to support organizational goals and patient care excellence.

Qualifications

• Minimum four years of pharmacy technician experience.
• Leadership experience in pharmacy services or as lead technician/educator/trainer.
• Quality improvement, process improvement, project management.
• Knowledge of compounding, regulatory standards, and medication distribution systems.

Responsibilities

• Supervises daily activities for all pharmacy technicians and coordinates daily operations.
• Recruits, retains, and trains pharmacy technician staff.
• Ensures regulatory compliance, quality and performance improvement, and customer satisfaction.
• Leads development and implementation of new policies, procedures, and services/technologies.
• Acts as IT liaison for pharmacy operations and technology implementations.

Skills

Problem solving

Inventory management

Regulatory compliance

Medication safety

Controlled substances

Pharmacy technology

Staff scheduling

Verbal and written communication

Microsoft Office

Education

Associate’s Degree or higher

Bachelor’s or Master’s in Health Administration/Business

CPhT-Adv certification (PTCB/ExCPT)

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: 1

Shift Details

first shift with some occasional second/third shift as needed to meet with direct reports Holidays: none Weekends: none

Job Summary

Supervises daily activities for all pharmacy technicians and coordinates daily pharmacy operations. Recruits, retains, and trains pharmacy technician personnel. Responsible for departmental regulatory compliance, quality and performance improvement, diversion and customer satisfaction. Functions within the guidelines of all state and federal pharmacy legislation and statutes. Manages the development and implementation of new policies, procedures and new services and technologies/automation. Pharmacy department IT liaison responsible for managing all operations based technology functions, implementation of new technology, vendor relations, and issue resolution. Other duties as assigned. Reports to the pharmacy manager.

EXPERIENCE DESCRIPTION

A minimum of four years of pharmacy technician work experience is required. Leadership experience in pharmacy services or experience as a lead technician, educator, or trainer in Pharmacy is required. Formal people leadership experience preferred. Quality improvement, process improvement, project management, strong knowledge in compounding, regulatory standards, and medication distribution systems, team building, and problem-solving experience is preferred.

EDUCATION DESCRIPTION

Associate’s Degree or equivalent experience (two years of leadership in pharmacy). Bachelor's or Master’s Degree in Business Administration, Health Administration or a related field preferred. Pharmacy Technician Certification Board (PTCB) Advanced Certified Pharmacy Technician (CPhT-Adv) certification (e.g., Advanced/Compounded Sterile Preparation Technician (CSPT))

SPECIAL SKILLS DESCRIPTION

Demonstrates excellent problem solving ability. Demonstrates knowledge in: inventory management, federal and state pharmacy law, regulatory compliance, medication safety, controlled substance diversion, and pharmacy technology systems. Demonstrates ability to prepare staff schedules based on workload and productivity requirements. Excellent verbal and written communication skills are required. Proficiency with Microsoft Office is required.

LICENSURE DESCRIPTION

Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required. Wisconsin Pharmacy Technician registration through DSPS is required.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.