Supervisor Patient Support

Harboroaks; Henryville (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

Harboroaks is seeking a dedicated supervisor to direct a patient support team on the night shift (11pm–7am). The role focuses on coordinating staff, delivering direct patient care under physician guidance, and promoting patient wellness through therapeutic activities.

The candidate will lead group sessions, monitor patient progress, and collaborate with other staff to ensure safe discharge and continued care. A supervisory background is essential.

Qualifications

• High School diploma or equivalent required.
• Two or more years’ experience with the population of the facility in a patient support role required.
• One or more years’ experience as a lead or previous supervisory experience required.
• CPR and de-escalation/restraint certification required.

Responsibilities

• Provide medical or therapeutic care under physician instructions.
• Coordinate the work and activities of assigned staff.
• Provide guidance and direction to staff to build trust and cooperation.
• Assist patients with daily living activities and basic healthcare.
• Facilitate therapeutic or recreational group activities.
• Oversee admitting and discharging processes.
• Monitor patients' physical and emotional well being and document progress.
• Observe patient behavior and provide counseling as needed.
• Encourage social and recreational participation to build skills.
• Lead or co-lead group sessions in therapy or recreation.
• Collaborate with staff to rehabilitate and reintegrate patients.
• May transport patients when needed.
• Maintain a positive, empathetic, professional attitude and address complaints.

Skills

Leadership

Team coordination

Staff guidance

Communication

Education

High School diploma or equivalent

Associate's degree

Bachelor's degree

Tools

CPR certification

De-escalation training

First aid certification

Driver's license

Job description

Overview

Full time with benefits

3rd shiift position 11pm-7am

PURPOSE STATEMENT:

Direct, supervise and coordinate the activities of a patient support team.

Responsibilities

ESSENTIAL FUNCTIONS:

• Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.


• Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.


• Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.


• Assist patients with their daily living activities and administer basic health care or treatments.


• Participate in therapeutic or recreational group.


• Oversee admitting and discharging.


• Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.


• Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.


• Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.


• Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.


• Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.


• May provide transportation for patients as needed.


• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required.


• Associate's or Bachelor's degree in human service field from an accredited college or university preferred.


• Two or more years’ experience with the population of the facility in a patient support role required.


• One or more years’ experience as a lead or previous supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).


• First aid may be required based on state or facility.


• May require a valid state driver's in facilities where transporting patients is an essential function.

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