Manager Patient Support

Acadia Healthcare; Wichita Falls (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Acadia Healthcare is seeking a dedicated Patient Support supervisor to plan, manage, and coordinate the activities of the patient support team within the facility. You will lead staff on shift, coach team members, respond to emergencies, and ensure high-quality patient care while collaborating with medical staff and leadership.

The role involves administrative duties, budgeting support, and participation in quality initiatives, with potential for advancement within Acadia’s patient services

Qualifications

• Requires high school diploma or equivalent; degree preferred.
• Experience as Patient Support in facility for 1+ years, plus 2+ years in customer support/service.
• CPR and de-escalation/restraint certification required.

Responsibilities

• Coordinate and supervise patient support staff and shift operations.
• Provide coaching, feedback, and training to staff.
• Respond to emergencies and manage urgent patient needs.
• Oversee admissions/discharges and patient daily living activities as required.
• Maintain communications with medical staff and leadership; support program initiatives.
• Prepare activity and financial reports; assist with budgets.

Skills

Staff management

Coaching & training

Emergency response

Communication

Team leadership

Education

High School diploma or equivalent

Associate's or Bachelor's in human services

Job description

Overview

PURPOSE STATEMENT:

Plan, manage and coordinate the activities of a patient support team,services or programs of the department.

Responsibilities

ESSENTIAL FUNCTIONS:

• Coordinatethe work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the shift or unit.

• Monitorperformance andprovidefeedback, coaching, mentoring and trainingforstaff.

• Respondtoand manageemergencies.

• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.

• Maintain communication and relationships between medical staff, other department staff and leadership team by attending meetings and coordinating interdepartmental functioning in support of the mission and goals of the organization.

• Performday-to-day operational and administrative tasks such as maintaining information files and processing paperwork.

• Conduct and administer fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting.

• Prepare activity reports to inform management of the status and implementation plans of programs, services and quality initiatives.

• May, as determined by staffing or census needs, assistpatientwith their daily living activities, administer basic health care or treatments, participate in therapeutic or recreational group activities.

• Oversee admitting and dischargingofpatient.

• Monitor physical and emotional well-beingofpatientand report unusual behavior or physical ailments to appropriate staff. Prepare and maintain recordsof progressand services performed.

• Lead or co-lead individual or group sessions as part of specific recreationalor therapeutic proceduresas needed.

• Collaborate with other staff in working with the population of the facility to treat, rehabilitate and returnpatientto the community.

• Coordinate eventsandactivities of others, scheduling programs and activitiesas needed.

• Provide transportation forpatientas needed. May include driving of facility motor vehicle or coordinating transportation with appropriate staff member.

• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Performother functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High Schooldiplomaor equivalentrequired.Associate'sor Bachelor’sdegree in human service field from an accredited college or university preferred.

• Must have served in the role of PatientSupport for the facility for one or moreyears with an additionaltwo or moreyears of experience in a customer support/service role, preferably in the health or human services field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility.

• May require a valid state driver's in facilities where transportingpatientis an essential function.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.