Supervisor Patient Support

Acadia Healthcare; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Acadia Healthcare in Indianapolis is seeking a hands-on supervisor to lead the patient support team on the first shift (7:00 am – 3:30 pm). You will coordinate daily operations, ensure quality patient care under physicians' guidance, and maintain accurate records of services.

The role emphasizes leadership, collaboration with other staff, and promoting patient wellness through active engagement in therapeutic activities and safe transport when needed.

Qualifications

• High School diploma or equivalent is required.
• Associate's or Bachelor's degree in human service field preferred.
• Two or more years’ experience with the population of the facility in a patient support role required.
• One or more years’ experience as a lead or previous supervisory experience required.

Responsibilities

• Direct and supervise a patient support team and coordinate activities.
• Provide medical or therapeutic care as directed by physicians.
• Coordinate staff work and set day-to-day performance expectations.
• Assist patients with daily living activities and basic care.
• Participate in therapeutic or recreational group activities.
• Oversee admitting and discharging processes.
• Monitor patient well-being and report concerns to staff.
• Observe and influence patient behavior through communication and counseling.
• Encourage participation in social or recreational activities to build skills.
• Lead or co-lead individual or group sessions as part of therapeutic procedures.
• Collaborate with staff to rehabilitate and return patients to the community.
• May provide transportation for patients as needed.
• Maintain a positive, empathetic attitude and address patient complaints.

Skills

Lead supervisory experience

Patient support experience

Empathy and communication

Education

High School diploma or equivalent

Associate's or Bachelor's degree in human service field

Job description

First shift: 7:00 am - 3:30 pm available

Purpose Statement

Direct, supervise and coordinate the activities of a patient support team.

Essential Functions

• Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.
• Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
• Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.
• Assist patients with their daily living activities and administer basic health care or treatments.
• Participate in therapeutic or recreational group.
• Oversee admitting and discharging.
• Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.
• Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.
• Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.
• Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
• Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.
• May provide transportation for patients as needed.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Education/Experience/Skill Requirements

• High School diploma or equivalent required.
• Associate's or Bachelor's degree in human service field from an accredited college or university preferred.
• Two or more years’ experience with the population of the facility in a patient support role required.
• One or more years’ experience as a lead or previous supervisory experience required.

Licenses/Designations/Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.
• May require a valid state driver's in facilities where transporting patients is an essential function.

Additional Regulatory Requirements

Minimum 21 years of age. For Resource Treatment Facility a bachelor’s degree in a human service field; Associate degree with a minimum of 2 years of related experience; High School Diploma with a minimum of 4 years of related experience. Must have and maintain a valid Indiana driver's license and maintain automobile insurance coverage.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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