Supervisor Patient Flow and Staffing Office

lvhn; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is seeking a Supervisor for Patient Flow and Staffing Office to lead staffing and patient logistics across campuses. You will drive throughput, bed management, and real-time problem solving in collaboration with medicine, nursing, and operations teams.

The role emphasizes operational leadership, process improvement, and a focus on safe, efficient patient care with ongoing performance quality enhancements.

Qualifications

• Bachelor's degree required in nursing, management, business administration, healthcare/public administration, public health, social work, or related field.
• 3 years nursing experience and 2 years in healthcare supervision/administration.
• Strong problem-solving, communication, and analytical skills; ability to lead and facilitate work groups.

Responsibilities

• Provide leadership to staffing and patient logistics teams and oversee operations.
• Prioritize and resolve throughput barriers, acting as escalation point.
• Improve operations within the Command Center and foster collaboration across teams.
• Lead capacity and bed management discussions; monitor hospital capacity and drive real-time interventions.
• Collaborate with inter-professional leaders to improve throughput and patient care quality.
• Manage projects related to staffing, throughput, and hospital operations.

Skills

Leadership

Communication skills

Problem solving

Analytical skills

Team facilitation

Education

Bachelor's Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field

Master's Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field

Tools

Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Visio)

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Supervisor Patient Flow and Staffing Office is responsible for daily operational, process, and performance management of the enterprise-wide Patient Flow and Staffing Office. Specifically, the Supervisor will collaborate with colleagues and leaders from medicine, nursing, staffing, patient logistics, case management, utilization review, environmental services, emergency communications, emergency medical services, and operations across all campuses on a daily basis to optimize and coordinate patient care. This includes oversight of staffing and patient logistics staff, including bed management. Collaborates with the Transfer Center to help facilitate throughput. This position also has responsibility for hospital capacity monitoring and root-cause analysis of problems to drive real-time interventions and solutions and to facilitate safe, efficient, and quality patient care throughout the system. The Supervisor will have an integral role in the oversight and strategy development of the Patient Flow and Staffing Office, focusing both on daily operations and ongoing performance improvement and quality assurance.

Job Duties

• Responsible for providing leadership to, and direct oversight of, staffing and patient logistics colleagues.
• Expedite, prioritize, synchronize, and mediate issues or barriers related to patient throughput, serving as an escalation point for problem resolution.
• Continually work to improve operating mechanisms within the Command Center and foster collaboration and issue resolution amongst the multidisciplinary teams within the center.
• Identify process improvement strategies to improve patient flow, system balance, and management of surge volumes.
• Represent the capacity command center in campus operations huddles and lead system capacity huddles as needed.
• Provides a visible, professional leadership presence for the capacity command center by partnering with leadership from the inter-professional teams to collaboratively foster a positive, team-based work environment.
• Manage additional projects as they relate to staffing, patient throughput and hospital operations.

Minimum Qualifications

• Minimum Qualifications Bachelor's Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field.
• 3 years experience in nursing and 2 years experience in healthcare supervision, administration, or hospital operations.
• Demonstrated creative problem solving with ability to synthesize evidence based best practice in a variety of settings.
• Excellent written and verbal communication skills.
• Self-driven leader with high level of interpersonal, problem solving, and analytical skills.
• Demonstrated ability to facilitate and lead work groups and projects.
• Familiarity with the Microsoft Office product Suite, including Word, Outlook, Excel, PowerPoint, and Visio.
• BLS - Basic Life Support AHA - American Heart Association RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Preferred Qualifications

• Preferred Qualifications Master's Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field.
• Proficiency with Epic and demonstrated comfort with technology utilized throughout the patient care processes.

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may