Administrative Partner

lvhn; Dickson City (Lackawanna County); On-site; USD 42,000 - 54,000; Full time

Job summary

Lehigh Valley Health Network in the Lehigh Valley seeks a detail-oriented medical records/office support specialist to handle patient access, charting, and bed board coordination, ensuring timely updates and accurate documentation.

You will interact with patients, visitors, and care teams, manage patient charts, transcribe orders, support discharge processes, and help maintain smooth daily operations in a fast-paced healthcare setting.

Qualifications

• High School Diploma/GED.
• Experience in clerical, bed board management, or office/secretarial role in a healthcare environment.
• Ability to work with multiple interruptions and adapt to changing priorities.
• Knowledge of bedboard to facilitate patient movement.
• Knowledge of the problem-solving process in the identification and resolution of issues.
• Knowledge of medical terminology and proficiency with Microsoft Office applications.

Responsibilities

• Manages charting functions to support patient care delivery.
• Performs patient access functions involving coordination of bed assignments and updates bed board in a timely manner.
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Answers telephones, records/replays messages and directs calls appropriately and in a timely manner.
• Initiates, maintains, and organizes patient medical records, copies the patient medical record, and ensures that the discharge chart is broken down and sent to medical records.
• Communicates to RN when notified of admits and transfers.
• Refers problems when they are beyond his/her scope of authority or ability, utilizing the accepted chain of command.
• Orders supplies and equipment in accordance with procurement service processes and fiscal budget.
• Performs data entry of billable service charges for selected departments.
• Transcribes physician's orders and takes the information from the prescribing physician and writes in the appropriate medication log.
• Ensures that test results and other pertinent information is filed in the medical record on a timely basis and that all required documents are available for provider review.
• Troubleshoots and takes corrective measures in care and handling equipment. Maintains knowledge of the location, operation, availability, and care of clerical equipment.
• Develops an effective communication mechanism for the facility to promote a positive image with patients, visitors, co-workers, physicians, office personnel, and external agencies and offices.

Skills

Microsoft Office

Medical terminology

Healthcare systems

Communication

Bed board knowledge

Education

High School Diploma/GED

Associate's Degree Healthcare Administration

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Supports the day-to-day administrative and operational needs, while contributing to top-quality patient care that helps drive the company's core and strategic objectives. Facilitates communications among caregivers, patients, and visitors. Performs all clerical/computer functions to support patient care delivery. Coordinates daily patient flow activities. Manages patient charts to meet medical records requirements.

Job Duties

• Manages charting functions to support patient care delivery.
• Performs patient access functions involving coordination of bed assignments and updates bed board in a timely manner.
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Answers telephones, records/replays messages and directs calls appropriately and in a timely manner.
• Initiates, maintains, and organizes patient medical records, copies the patient medical record, and ensures that the discharge chart is broken down and sent to medical records.
• Communicates to RN when notified of admits and transfers.
• Refers problems when they are beyond his/her scope of authority or ability, utilizing the accepted chain of command.
• Orders supplies and equipment in accordance with procurement service processes and fiscal budget.
• Performs data entry of billable service charges for selected departments.
• Transcribes physician's orders and takes the information from the prescribing physician and writes in the appropriate medication log.
• Ensures that test results and other pertinent information is filed in the medical record on a timely basis and that all required documents are available for provider review.
• Troubleshoots and takes corrective measures in care and handling equipment. Maintains knowledge of the location, operation, availability, and care of clerical equipment.
• Develops an effective communication mechanism for the facility to promote a positive image with patients, visitors, co-workers, physicians, office personnel, and external agencies and offices.

Minimum Qualifications

• High School Diploma/GED
• Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
• Ability to work with multiple interruptions and adapt to changing priorities.
• Knowledge and ability to communicate with peers, patients/significant others utilizing a developmental perspective.
• Knowledge of bedboard to facilitate patient movement.
• Knowledge of the problem-solving process in the identification and resolution of issues.
• Knowledge of medical terminology.
• Proficient in healthcare systems and Microsoft Office applications.

Preferred Qualifications

• Associate's Degree Healthcare Administration, or Business Administration
• 2 years Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons withou