Administrative Partner

Lehigh Valley Hospital, Inc.; Dickson City, Northern (Lackawanna County, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Lackawanna County, PA, seeks an administrative professional to support patient care and daily operations in a fast-paced hospital environment. You will manage charting, patient access, bed board coordination, and communications with patients, families, and care teams, ensuring timely documentation and adherence to privacy standards.

Ideal candidates have a High School Diploma, healthcare clerical experience, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Experience in a healthcare clerical/secretarial role.
• Ability to handle interruptions and changing priorities.
• Knowledge of bedboard to coordinate patient movement.
• Knowledge of medical terminology and healthcare systems.
• Proficient in Microsoft Office applications.

Responsibilities

• Manages charting functions to support patient care delivery.
• Coordinates bed assignments and updates bed board promptly.
• Maintains effective communication with patients, families, and staff.
• Answers phones, records messages, and routes calls appropriately.
• Maintains and upholds patient records and discharge charts.
• Transcribes orders and logs medications as required.
• Performs data entry of billable charges for departments.
• Orders supplies and equipment per procedures and budget.

Skills

Effective communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma/GED

Associate’s Degree Healthcare Administration

Tools

Microsoft Office

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Supports the day-to-day administrative and operational needs, while contributing to top-quality patient care that helps drive the company's core and strategic objectives. Facilitates communications among caregivers, patients, and visitors. Performs all clerical/computer functions to support patient care delivery. Coordinates daily patient flow activities. Manages patient charts to meet medical records requirements.

Job Duties

• Manages charting functions to support patient care delivery.
• Performs patient access functions involving coordination of bed assignments and updates bed board in a timely manner.
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Answers telephones, records/replays messages and directs calls appropriately and in a timely manner.
• Initiates, maintains, and organizes patient medical records, copies the patient medical record, and ensures that the discharge chart is broken down and sent to medical records.
• Communicates to RN when notified of admits and transfers.
• Refers problems when they are beyond his/her scope of authority or ability, utilizing the accepted chain of command.
• Orders supplies and equipment in accordance with procurement service processes and fiscal budget.
• Performs data entry of billable service charges for selected departments.
• Transcribes physician's orders and takes the information from the prescribing physician and writes in the appropriate medication log.
• Ensures that test results and other pertinent information is filed in the medical record on a timely basis and that all required documents are available for provider review.
• Troubleshoots and takes corrective measures in care and handling equipment. Maintains knowledge of the location, operation, availability, and care of clerical equipment.
• Develops an effective communication mechanism for the facility to promote a positive image with patients, visitors, co-workers, physicians, office personnel, and external agencies and offices.

Minimum Qualifications

• High School Diploma/GED
• Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
• Ability to work with multiple interruptions and adapt to changing priorities.
• Knowledge and ability to communicate with peers, patients/significant others utilizing a developmental perspective.
• Knowledge of bedboard to facilitate patient movement.
• Knowledge of the problem-solving process in the identification and resolution of issues.
• Knowledge of medical terminology.
• Proficient in healthcare systems and Microsoft Office applications.

Preferred Qualifications

• Associate’s Degree Healthcare Administration, or Business Administration
• 2 years Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
• American Heart Association Basic Life Support - State of Pennsylvania
• Upon Hire

Physical Demands

• Lift and carry 25 lbs.
• frequent sitting/standing.
• frequent keyboard use.
• *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.