Supervisor Patient Accounting - Managed Care Billing and Collections

Powers-Health; Munster (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement savings plan

Paid Time Off (PTO)

Wellness program

Job summary

Powers-Health seeks a Supervisor of Patient Accounting to lead the Managed Care Billing and Collections unit, ensuring timely, accurate billing and follow-up for managed care and commercial payers. You will oversee staffing, performance, AR trends and payer compliance, driving improvements in reimbursement and operations.

The role requires Epic experience, strong analytical skills, and proven leadership in a fast-paced healthcare environment.

Qualifications

• Bachelor’s degree in Business, Finance, Healthcare Administration, Accounting or related field.
• 2-5 years of progressive experience in Patient Financial Services, Revenue Cycle, Medical Billing or related healthcare environment required.
• Prior team lead or supervisory experience preferred.
• Experience with managed care billing, collections, denial management and accounts receivable required.
• Working knowledge of managed care contracts, payment methodologies, fee schedules, and contract compliance.
• Experience using Epic required.

Responsibilities

• Supervise the daily operations of the Managed Care Billing and Collections team to ensure timely and accurate resolution of assigned patient accounts.
• Hires, trains, motivates and supervises assigned staff; conducts performance appraisals and recommends salary increases consistent within policies and procedures.
• Conduct regular staff rounding, one-on-one meetings and department meetings to communicate goals and operational updates.
• Ensure adherence to hospital approved policies, procedures, guidelines and state and federal laws regarding billing and collection activity.
• Develops and maintains a comprehensive training program to ensure the technical competence of unit personnel.

Skills

Analytical skills

Financial reporting

Problem solving

Communication skills

Multitasking

Education

Bachelor's degree in Business, Finance, Healthcare Administration, Accounting or related field

Tools

Epic

Job description

Supervisor Patient Accounting - Managed Care Billing and Collections

Job ID 52742

Leadership/Management

Full-time , Days , M-F 8:00 am- 4:30 pm

Hours/Pay Period: 80

FTE: 1

Job Description:

Supervisor Patient Accounting - Managed Care Billing and Collections is responsible for leading the daily operations of the Managed Care Unit personnel to ensure timely, accurate billing and follow-up of patient accounts for managed care and commercial payers. This position oversees staff performance, monitors accounts receivable, denial trends, and payer compliance, while driving workflow improvements that enhance reimbursement, operational efficiency, and regulatory compliance.

• Supervise the daily operations of the Managed Care Billing and Collections team to ensure timely and accurate resolution of assigned patient accounts.
• Hires, trains, motivates and supervises assigned staff; conducts performance appraisals and recommends salary increases consistent within policies and procedures.
• Conduct regular staff rounding, one-on-one meetings and department meetings to communicate goals and operational updates.
• Ensure adherence to hospital approved policies, procedures, guidelines and state and federal laws regarding billing and collection activity.
• Develops and maintains a comprehensive training program to ensure the technical competence of unit personnel.
• Responsible for monitoring the status of payer contracts to ensure that payers remain in good standing and adhere to contract payment terms. Monitor and trend all payer issues related to payment, variances, and denials. Implement software or workflow changes to reduce denials and payment issues.
• Establishes and maintains monthly unit reporting for patient receivables and denials. Monitor individual and team productivity, quality and service standards.
• Develops and implements new or revised procedures for the billing and collection unit.
• Coordinates with and appraises other Patient Financial Services Supervisors for all new and/or revised procedures which may have an impact upon those functions.
• Maintains a thorough understanding of the hospitals HIS system and bill scrubber software functions. Demonstrates understanding of relationships between programs and job functions.
• Recommend, implement and maintain Epic software changes and enhancements to improve workflow and efficiency.
• Maintains a thorough understanding of the hospital's scanning and archiving software.
• Maintain a thorough understanding of Epic and payer contracts, contract terms, rates, and fee schedules. Responsible for timely Epic Contract Management build, testing and maintenance within Patient Financial Services. Coordinates with the other departments to insure software requirements are coordinated appropriately.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Finance, Healthcare Administration, Accounting or related field.
• 2-5 years of progressive experience in Patient Financial Services, Revenue Cycle, Medical Billing or related healthcare environment required.
• Prior team lead or supervisory experience preferred.
• Experience with managed care billing, collections, denial management and accounts receivable required.
• Working knowledge of managed care contracts, payment methodologies, fee schedules, and contract compliance.
• Experience using Epic required.
• Strong analytical, financial reporting and problem-solving skills.
• Intermediate to Advanced level of proficiency with MS Outlook, Word, Excel and other computer system applications.
• Excellent problem solving, organization and analytical skills.
• Strong written and verbal communication skills.
• Ability to lead multiple priorities while meeting deadlines in a fast-paced healthcare environment.
• Epic proficiency or certification preferred within the introductory period.
• Demonstrated leadership skills.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs