Supervisor Engagement Center - Pre Reg & Insurance Authorization

International Association of Insurance Professionals (IAIP); Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings plan

Paid Time Off (PTO)

Life insurance

EAP

Job summary

Powers Health is seeking a Supervisor for the Engagement Center (Pre Reg and Insurance Authorization) to lead daily operations, overseeing scheduling, registration, insurance verification, and preauthorization while ensuring compliance with payer requirements and regulatory standards.

The role emphasizes monitoring productivity, quality, service levels, and KPIs, coaching staff, resolving escalated patient concerns, and driving process improvements in collaboration with clinical departments and

Qualifications

• 3 to 5 years of progressive experience in patient access, registration, centralized scheduling, and/or hospital admissions.
• Minimum of 2 years of supervisory, lead, or team lead experience in a healthcare patient access, registration, scheduling, admissions, or call center environment.
• Demonstrated knowledge of patient access functions, including scheduling, registration, insurance verification, benefits eligibility, and preauthorization.
• Working knowledge of Medicare, Medicaid, commercial insurance requirements, and healthcare billing and registration regulations.
• Strong understanding of medical terminology and healthcare scheduling workflows.
• Experience using electronic health record (EHR) systems, scheduling applications, Epic preferred and Microsoft Office applications including Word, Excel, and Outlook.
• Excellent leadership, communication, interpersonal, coaching, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities with the ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently while fostering a collaborative, team-oriented environment.
• Bilingual language skills are preferred.

Responsibilities

• Provide daily operational leadership and oversight of the Engagement Center team.
• Monitor departmental productivity, quality, service levels, and key performance indicators; coaching and developing team members.
• Resolving escalated patient concerns; implementing process improvements to enhance patient access and operational efficiency.
• Partner with clinical departments, providers, and revenue cycle leadership to promote a seamless patient experience and support organizational goals.

Skills

Leadership

Communication

Team supervision

Patient access

Enrollment & benefits

EHR systems

Epic

Microsoft Office

Problem solving

Bilingual

Education

Bachelor's degree in Healthcare Administration

Tools

Epic

Word

Excel

Outlook

Job description

Job Description:

The Supervisor, Engagement Center (Pre Reg and Insurance Authorization) provides daily operational leadership and oversight of the Engagement Center team to ensure exceptional patient service and efficient patient access operations. This position is responsible for supervising staff engaged in centralized scheduling, registration, insurance verification, and preauthorization activities while ensuring compliance with organizational policies, payer requirements, and regulatory standards.

The Supervisor is accountable for monitoring departmental productivity, quality, service levels, and key performance indicators; coaching and developing team members; resolving escalated patient concerns; and implementing process improvements that enhance patient access and operational efficiency. The position partners closely with clinical departments, providers, and revenue cycle leadership to promote a seamless patient experience and support organizational goals.

Required Skills & Qualifications:

• High School Diploma or GED required; Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• 3 to 5 years of progressive experience in patient access, registration, centralized scheduling, and/or hospital admissions required.
• Minimum of 2 years of supervisory, lead, or team lead experience in a healthcare patient access, registration, scheduling, admissions, or call center environment required.
• Demonstrated knowledge of patient access functions, including scheduling, registration, insurance verification, benefits eligibility, and preauthorization.
• Working knowledge of Medicare, Medicaid, commercial insurance requirements, and healthcare billing and registration regulations.
• Strong understanding of medical terminology and healthcare scheduling workflows.
• Experience using electronic health record (EHR) systems, scheduling applications, Epic preferred and Microsoft Office applications including Word, Excel, and Outlook.
• Excellent leadership, communication, interpersonal, coaching, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities with the ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently while fostering a collaborative, team-oriented environment.
• Bilingual language skills are preferred.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.