Collections Manager (P2P)

Exact Billing Solutions; Boca Raton (FL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

21 paid days off

Flexible Spending Account options

Medical, dental, and vision insurance

Generous 401(k) with up to 6% employer match

Job summary

A healthcare billing services provider is seeking a Collections Manager for their expanding operations in Florida. The role requires leading a team to streamline collections processes for ABA therapy services, manage insurance payments, and enhance overall collection strategies. Candidates should have a bachelor's degree and 3-5 years of management experience in a healthcare setting. The position also offers comprehensive benefits, including paid time off and a generous 401(k) plan.

Qualifications

• 3-5 years of experience in a management role in a healthcare setting.
• Strong knowledge of billing principles and insurance adjudication.
• Ability to manage high-stress situations effectively.

Responsibilities

• Lead a P2P Coordinator collections team.
• Create strategies to enhance collection success rates.
• Analyze data and share reports with leadership.

Skills

Patient Accounting Policies

Insurance Claims Management

Team Leadership

Microsoft Excel

Exceptional Communication Skills

Data Analysis

Education

Bachelor's in Health Services Administration or related field

Tools

CollaborateMD EMR

Job description

Exact Billing Solutions provided pay range

This range is provided by Exact Billing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr – $110,000.00/yr

Collections Manager (Pay to Patient) – Behavioral Health – Exact Billing Solutions (EBS)

Location: Lauderdale Lakes, FL

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS is poised for exponential growth and is building out its teams to support the expansion of global operations.

About the Role

Are you an experienced collections professional ready to take your career to the next level with a growing, fast-moving company? We have multiple clinic locations, and we’re expanding, so timely collections are critical to our operations. The work you will do can make a real difference to the lives of our client families and children by allowing us to open clinics where they are desperately needed.

Key Responsibilities

• Lead a specialized P2P Coordinator collections team to collect money from clients.
• The P2P Coordinator team involves a diverse array of responsibilities, centralizing around collections of insurance payments provided to the clients for services rendered for ABA therapy services. The P2P Coordinator is responsible for effective communication and coordination with client(s), families and insurance companies to obtain the necessary information, payments, or follow-up for fulfillment of the account.
• P2P Manager will oversee the collection of outstanding credit and invoices to minimize loss per company policy.
• Create strategies to increase successful collections on outstanding debt.
• Run reports and analyze data on collections and share them with executive staff.
• Implement policies and procedures to avoid gaps and maintain a smooth-running department.
• Develop goals that complement the overarching business goals of the company.
• Communicate clearly to clients about payments or documentation received.
• Assist with job training for new employees.
• Provide direction and support for department staff to answer and resolve problems relating to patient accounts.
• Review and ensure that assigned work is completed accurately and in time by P2P Coordinator staff.
• Assist with special projects as assigned.
• Handle difficult or complex questions and escalated phone calls from patient(s)/families or insurance companies.
• Communicate backlogs, problems, and/or payor issues to leadership.
• Assist leadership with potential employee interviews.
• Conduct employee performance reviews.
• Ensure that any billing changes or follow-up procedures are relayed to staff.
• Monitor and report daily work for employees.
• Prepare and send P2P Coordinator productivity reports to leadership.
• Approve and manage employee time off requests.
• Approve timecards in the payroll system.
• Other duties as assigned, within skillsets and abilities.

Requirements

• Requires a minimum of a Bachelor's, preferably in Health Services Administration, Healthcare Sciences, Business Administration or Finance.
• Minimum of 3-5 years of experience in a management role supervising or leading employees within a healthcare setting (Collections or Insurance preferred).
• Strong knowledge of policies and procedures relating to Patient Accounting activities, insurance adjudication, insurance claims and denials management.
• Strong knowledge of principles and techniques of patient accounting and billing including Common Procedural Terminology (CPT) and ICD-10 coding.
• Experience with CollaborateMD EMR and billing software programs.
• Ability to read Explanation of Benefits (EOBs) and insurance correspondence.
• Willingness to submit to drug and background screenings.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Excellent managerial and financial skills.
• Exceptional organizational skills with strict adherence to deadlines and sense of urgency.
• Ability to manage high‑stress situations and ensure healthy relationships with clients.
• Effective verbal and written communication skills; frequent communication with patients, families, and insurance companies.
• Proficiency in Microsoft Excel and Word to maintain and interpret comprehensive reports crucial for operational insights.
• Proficiency in navigation of computer systems and equipment.
• Regularly update the master spreadsheet with claims and incoming payments to ensure data accuracy and consistency.
• Utilize analytical skills to decipher data and make informed decisions.
• Display high-level energy, integrity, and commitment to the role and team objectives.

Benefits

• 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

Join Our Mission

Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back‑office function—it’s a vital part of delivering quality healthcare. By hiring individuals with the right blend of expertise, integrity, and client focus, we empower providers to thrive while making the business of healthcare more efficient and sustainable.

Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting