Director Patient Financial Services | Full Time | Day

Concord Hospital Health System; Concord (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Concord Hospital Health System in Concord, New Hampshire is seeking a Director PFS to oversee Billing, Collections, Customer Service, and Cash Application units. This role requires a Bachelor’s Degree and at least 5 years of leadership experience in billing/collections within an acute care hospital environment. The ideal candidate will have extensive knowledge of payer requirements and strong interpersonal skills.

Key responsibilities include managing Accounts Receivable operations and meeting performance goals related to cash and A/R Days. The organization fosters an inclusive work environment and is an Equal Opportunity employer.

Qualifications

• 5+ years of leadership experience in billing/collections in acute care hospitals.
• Extensive knowledge of government and commercial payer requirements.
• Ability to interpret regulatory publications.

Responsibilities

• Oversee Billing, Collections, Customer Service, Cash Application.
• Manage Accounts Receivable operations.
• Meet performance goals such as cash and A/R Days.

Skills

Leadership in billing/collections

Interpersonal skills

Analytical skills

Knowledge of revenue cycle operations

Education

Bachelor’s Degree

MBA or MHA

Job description

Summary

Working under the supervision of the Administrative Director of Revenue Cycle, the Director PFS has direct oversight for the Billing, Collections, Customer Service and Cash Application units. Responsible for operation and management of the Accounts Receivable. Coordinate the daily activities related to the planning, implementing and maintaining all functions pertinent to PFS area. Meet Performance goals to include cash, A/R Days, production by area, and denial reduction. Monitor changes in the healthcare industry impacting billing and collection efforts for the organization.

Education

Bachelor’s Degree Required. MBA Or MHA Preferred.

Certification, Registration, and Licensure

None

Experience

• A minimum of 5 years demonstrated leadership experience in billing and/or collections in acute care hospital setting.
• Extensive knowledge of government and commercial payer requirements to ensure accurate and compliant charging and billing of hospital inpatient, outpatient, surgical and ancillary services.
• Excellent interpersonal and communication skills and the ability to interact effectively with all levels within the organization.
• Mastery of hospital revenue cycle operations.
• Knowledge of reimbursement methodologies.
• Knowledge of regulatory publications, how to access and interpret.
• Excellent analytical, organizational, and research skills required.

Equal Employment Opportunity

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal.

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Additional Job Description

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.

The employee is frequently required to do repetitive motion, hear, perform activities that require fine motor skills, reach, sit, speak, and walk. The employee is occasionally required to bend, drive, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The noise level in the work environment is usually quiet.