Patient Access Representative

umiami; Miami (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

University of Miami Health System is seeking a Patient Access Representative to greet visitors, register patients, collect copays and balances, and provide exceptional service in a fast-paced hospital setting. The role emphasizes accuracy, compliance, and patient experience in a diverse community.

The ideal candidate will have a high school diploma, strong communication and cash-handling skills, and the ability to work as part of a team with minimal supervision. Bilingual abilities are a plus.

Qualifications

• High School Diploma required.
• 1 year of relevant experience for Patient Access Representative 1.
• 2 years of relevant experience for Patient Access Representative 2.
• 3 years of relevant experience for Patient Access Representative 3.

Responsibilities

• Greet visitors and answer inquiries to provide a welcoming experience.
• Register patients on-site promptly while ensuring accuracy and compliance.
• Collect patient self-pay balances upfront to reduce AR and bad debt.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Cash handling

Medical terminology

Teamwork

Computer literacy

Education

High school diploma

Tools

UHealth systems software

Job description

JOB SUMMARY

The Patient Access Representative projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

CORE RESPONSIBILITIES

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.

This list of duties and responsibilities is not intended to be all- inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE REQUIREMENTS

• Patient Access Associate: High School Diploma required
• Patient Access Representative 1: High School Diploma requiredand one (1) year of relevant experience required
• Patient Access Representative 2: High School Diploma requiredand two (2) years of relevant experience required
• Patient Access Representative 3: High School Diploma requiredand three (3) years of relevant experience required

Knowledge, Skills, and Abilities

• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
• Excellent verbal and written communications skills in English.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff